Account Manager

3rd Millennium Classrooms; San Antonio (TX); Presencial; USD 43.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Health savings account (HSA) with公司匹配

401(k) with company match

Long-term Disability insurance

Paid time off and holidays

Opportunities for professional growth

Descripción de la vacante

3rd Millennium Classrooms is seeking an Account Manager to support higher education partners. You will manage onboarding, course customization, technical integrations, and launch, coordinating with clients and internal teams to meet timelines and deliverables.

In this role, you'll nurture long-term client relationships, drive program engagement, manage renewals, and ensure accurate records in HubSpot and JIRA. This is an in-office position in San Antonio, TX, with comprehensive benefits.

Formación

• Experience in client onboarding, project coordination, or account management (preferred).
• Strong technical aptitude and ability to learn multiple software platforms.
• Excellent organizational and time-management skills.
• Clear verbal and written communication for technical concepts.
• Familiarity with HubSpot, JIRA, Google Workspace is a plus.

Responsabilidades

• Take ownership of new higher education accounts from onboarding through launch.
• Manage multiple client implementations, timelines, and deliverables.
• Guide clients through course customization and integrations.
• Coordinate technical setup including SSO, SFTP, and bulk enrollments.
• Maintain ongoing client communications and update program documentation.
• Manage renewals, replenishments, and client reporting requests.

Conocimientos

Organizational skills

Attention to detail

Time management

Communication skills

Independent worker

Growth mindset

Herramientas

HubSpot CRM

JIRA

Google Workspace

SSO / SFTP

Descripción del empleo

Account Manager

3rd Millennium Classrooms San Antonio, Texas, United States

About this position

About 3rd Millennium Classrooms

3rd Millennium Classrooms is on a mission to change behavior through education. Since 1999, we have partnered with higher education institutions, court systems , secondary school districts , and organizations nationwide to deliver engaging, evidence-based courses that make a real difference. When you join our team, you’re not just selling a product — you’re helping people change their lives.

Our culture is:

• Innovative — forward-thinking, agile, and unafraid to take smart risks that drive meaningful impact.
• Team-oriented — drama-free, respectful, and accountable; we collaborate across teams to make things right and deliver results.
• Tenacious — persistent and determined, we approach challenges with resilience and a growth mindset.
• Ethical and emotionally intelligent — we act with honesty, empathy, and professionalism in every interaction.

About the role

We're looking for a highly organized, technically proficient, and detail-oriented Account Manager to support our higher education partners. This role is ideal for someone who enjoys managing projects, working across multiple technology platforms, solving problems, and ensuring every detail is handled accurately and on time.

As a Higher Education Account Manager at 3rd Mil, you'll take ownership of new client accounts following the sales handoff, guiding colleges and universities through onboarding, course customization, technical integrations, and launch. You'll coordinate closely with clients and internal teams to manage timelines, track deliverables, and ensure successful implementation. You'll also maintain ongoing client relationships, support program engagement, and manage renewals and replenishments.

What you'll do

• Take ownership of new higher education accounts following the sales handoff, coordinating onboarding through successful launch
• Manage multiple client implementations, tracking timelines, deliverables, and outstanding tasks
• Guide clients through course customization
• Facilitate technical setup, including Single Sign-On (SSO), SFTP file transfers, bulk student enrollment, and email configurations
• Serve as the liaison between client IT departments and internal technical teams to coordinate integrations and troubleshoot issues
• Configure and manage client accounts within our Student Management System admin portal
• Educate clients on courses, administrative tools, and best practices for program implementation
• Manage ongoing client communications, including onboarding instructions, program updates, and bulk email campaigns
• Maintain accurate client records, project documentation, and follow-up tasks in HubSpot and JIRA
• Proactively identify implementation roadblocks and coordinate timely resolutions
• Build and maintain positive, long-term relationships with higher education partners
• Identify opportunities to increase engagement and adoption among inactive or underperforming accounts
• Manage renewals and account replenishments, including quotes, invoices, and retention efforts
• Coordinate renewal RFQ submissions and client reporting requests
• Collaborate with the Higher Education Program Director and internal teams to improve processes and client experiences
• Engage in ongoing professional development and training

What you’ll bring

• Strong technical aptitude and the ability to quickly learn and navigate multiple software platforms
• Exceptional attention to detail and commitment to accuracy and thorough follow-through
• Excellent organizational, prioritization, and time management skills
• Strong communication skills (verbal and written) and ability to explain technical processes clearly
• Experience in client onboarding, project coordination, or account management (preferred)
• Familiarity with HubSpot CRM, JIRA, Google Workspace, and web-based administrative platforms (preferred)
• Experience with SSO, SFTP, bulk data uploads, or similar technical processes a plus
• Ability to conduct effective and professional virtual meetings and client training sessions
• A proactive, problem-solving mindset and genuine desire to help clients succeed
• Ability to work independently while collaborating effectively with internal teams
• Openness to feedback and a growth-oriented attitude

Performance expectations

• Respond to all emails and inbound calls within the same business day
• Complete all HubSpot tasks by their due date
• Monitor client onboarding and implementation progress through launch
• Ensure 100% completion of the Implementation Roadmap before each client launch
• Maintain accurate and up-to-date client records and implementation documentation
• Consistently use JIRA for internal technical requests and handoffs
• Complete at least 40 outbound client engagement activities per reporting period, including 20 calls and 20 emails
• Maintain a 90% renewal rate for eligible annual accounts
• Ensure all accounts have future renewal or replenishment opportunities tracked in HubSpot
• Complete HubSpot sales training within the first 30 days
• Dedicate at least 5 hours per month to professional development
• Health, dental, and vision insurance
• Health savings account (HSA) with company match
• 401(k) with company match
• Long-term Disability insurance
• Paid time off and holidays
• Opportunities for professional growth and advancement

Location

• This position is in-office, located in San Antonio, Texas

Ready to make an impact?

About 3rd Millennium Classrooms

3rd Millennium Classrooms is on a mission to change behavior through education. Since 1999, we have partnered with higher education institutions, court systems , secondary school districts , and organizations nationwide to deliver engaging, evidence-based courses that make a real difference. When you join our team, you’re not just selling a product — you’re helping people change their lives.

Our culture is:

• Innovative — forward-thinking, agile, and unafraid to take smart risks that drive meaningful impact.
• Team-oriented — drama-free, respectful, and accountable; we collaborate across teams to make things right and deliver results.
• Tenacious — persistent and determined, we approach challenges with resilience and a growth mindset.
• Ethical and emotionally intelligent — we act with honesty, empathy, and professionalism in every interaction.

About the role

We're looking for a highly organized, technically proficient, and detail-oriented Account Manager to support our higher education partners. This role is ideal for someone who enjoys managing projects, working across multiple technology platforms, solving problems, and ensuring every detail is handled accurately and on time.

As a Higher Education Account Manager at 3rd Mil, you'll take ownership of new client accounts following the sales handoff, guiding colleges and universities through onboarding, course customization, technical integrations, and launch. You'll coordinate closely with clients and internal teams to manage timelines, track deliverables, and ensure successful implementation. You'll also maintain ongoing client relationships, support program engagement, and manage renewals and replenishments.

What you'll do

• Take ownership of new higher education accounts following the sales handoff, coordinating onboarding through successful launch
• Manage multiple client implementations, tracking timelines, deliverables, and outstanding tasks
• Guide clients through course customization
• Facilitate technical setup, including Single Sign-On (SSO), SFTP file transfers, bulk student enrollment, and email configurations
• Serve as the liaison between client IT departments and internal technical teams to coordinate integrations and troubleshoot issues
• Configure and manage client accounts within our Student Management System admin portal
• Educate clients on courses, administrative tools, and best practices for program implementation
• Manage ongoing client communications, including onboarding instructions, program updates, and bulk email campaigns
• Maintain accurate client records, project documentation, and follow-up tasks in HubSpot and JIRA
• Proactively identify implementation roadblocks and coordinate timely resolutions
• Build and maintain positive, long-term relationships with higher education partners
• Identify opportunities to increase engagement and adoption among inactive or underperforming accounts
• Manage renewals and account replenishments, including quotes, invoices, and retention efforts
• Coordinate renewal RFQ submissions and client reporting requests
• Collaborate with the Higher Education Program Director and internal teams to improve processes and client experiences
• Engage in ongoing professional development and training

What you’ll bring

• Strong technical aptitude and the ability to quickly learn and navigate multiple software platforms
• Exceptional attention to detail and commitment to accuracy and thorough follow-through
• Excellent organizational, prioritization, and time management skills
• Strong communication skills (verbal and written) and ability to explain technical processes clearly
• Experience in client onboarding, project coordination, or account management (preferred)
• Familiarity with HubSpot CRM, JIRA, Google Workspace, and web-based administrative platforms (preferred)
• Experience with SSO, SFTP, bulk data uploads, or similar technical processes a plus
• Ability to conduct effective and professional virtual meetings and client training sessions
• A proactive, problem-solving mindset and genuine desire to help clients succeed
• Ability to work independently while collaborating effectively with internal teams
• Openness to feedback and a growth-oriented attitude

Performance expectations

• Respond to all emails and inbound calls within the same business day
• Complete all HubSpot tasks by their due date
• Monitor client onboarding and implementation progress through launch
• Ensure 100% completion of the Implementation Roadmap before each client launch
• Maintain accurate and up-to-date client records and implementation documentation
• Consistently use JIRA for internal technical requests and handoffs
• Complete at least 40 outbound client engagement activities per reporting period, including 20 calls and 20 emails
• Maintain a 90% renewal rate for eligible annual accounts
• Ensure all accounts have future renewal or replenishment opportunities tracked in HubSpot
• Complete HubSpot sales training within the first 30 days
• Dedicate at least 5 hours per month to professional development

Benefits

• Health, dental, and vision insurance
• Health savings account (HSA) with company match
• 401(k) with company match
• Long-term Disability insurance
• Paid time off and holidays
• Opportunities for professional growth and advancement

Ready to make an impact?

The pay range for this role is:
43,000 - 65,000 USD per year(San Antonio)