Account Director

CBRE Group, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Director in San Francisco to oversee a team delivering key client commitments and a premium, hospitality-driven workplace experience for a fast-growing AI technology client.

The role sits within Operations Management, coordinating staff functions and operations to support organizational goals, while supervising staff, planning events, and managing vendor partnerships to ensure top-tier service delivery.

Responsibilities

• Lead end-to-end workplace experience program for the account, including valet, barista and café services, events, concierge services, and employee amenities such as dry cleaning pick-up and drop-off and flower delivery.

Job description

About the Role:

As a CBRE Account Director, you will oversee a team responsible for delivering all key client commitments, with a focus on creating a premium, hospitality-driven workplace experience for a fast-growing AI technology client.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Lead the end-to-end workplace experience program for the account, including valet, barista and café services, events, concierge services, and employee amenities such as dry cleaning pick-up and drop-off and flower delivery.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees, including hospitality and front-of-house service teams.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Partner with client stakeholders to plan and execute on-site events, from day-to-day programming to high-profile gatherings, with the same attention to detail found in top-tier tech workplaces.
• Consult with senior sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans, including managing amenity vendors and service partners.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded. Use employee feedback and experience metrics to continuously raise the standard of service.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.