Account Manager

CS Outsource; Puerto Rico; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote position

Growth opportunities

Job summary

CS Outsource is seeking an experienced Account Manager with a strong Revenue Management background to join our growing short-term rental team. You will manage client relationships and develop revenue strategies to maximize occupancy, ADR, and portfolio performance.

Role emphasizes data-driven decision making, collaboration with operations and marketing, and proficiency with tools like PriceLabs, Wheelhouse, and Beyond Pricing. Remote position, full-time, aligned with U.S. business hours.

Qualifications

• Minimum of 3 years in Account Management or Revenue Management.
• Experience in short-term rentals, hospitality, or property management.
• Strong analytical skills and data-driven mindset.

Responsibilities

• Manage a portfolio of client accounts and serve as primary contact.
• Build strong relationships with property owners and stakeholders.
• Develop and implement revenue strategies to maximize occupancy and profitability.
• Monitor market trends, pricing, and demand patterns to optimize performance.
• Manage pricing, availability, and restrictions across booking channels.
• Prepare and present occupancy, ADR, and RevPAR insights.
• Collaborate with operations, guest communications, and marketing teams.
• Identify opportunities for process improvements and revenue growth.

Skills

Account Management

Revenue Management

Data analysis

Excel / Google Sheets

Client relationships

Multi-tasking

Tools

PriceLabs

Wheelhouse

Beyond Pricing

Guesty

Hostaway

Job description

We are seeking an experienced Account Manager with a strong background in Revenue Management to join our growing short-term rental team. This role is responsible for managing client relationships while developing and executing revenue strategies that maximize occupancy, ADR, and overall portfolio performance. If you have experience in both client management and revenue optimization, we'd love to hear from you.

Key Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact.
• Build and maintain strong relationships with property owners and stakeholders.
• Develop and implement revenue strategies to maximize occupancy and profitability.
• Monitor market trends, competitor pricing, and demand patterns to optimize property performance.
• Manage pricing, availability, and restrictions across multiple booking channels.
• Utilize revenue management tools such as PriceLabs, Wheelhouse, Beyond Pricing, or similar platforms.
• Prepare and present performance reports, including occupancy, ADR, RevPAR, and revenue insights.
• Collaborate with operations, guest communications, and marketing teams to improve overall portfolio performance.
• Identify opportunities for process improvements and revenue growth.
• Ensure client satisfaction by providing proactive communication and strategic recommendations.

Requirements

• Minimum of 3 years of experience in Account Management, Revenue Management, or Short-Term Rental Operations.
• Proven experience managing revenue strategies for vacation rentals, hospitality, or property management portfolios.Hands-on experience with revenue management tools such as PriceLabs, Wheelhouse, Beyond Pricing, or similar software.
• Strong analytical skills with the ability to interpret market data and performance metrics.
• Excellent communication and relationship management skills.
• Ability to manage multiple client accounts simultaneously.
• Advanced proficiency in Microsoft Excel, Google Sheets, and reporting tools.
• Strong organizational and problem-solving skills.

Preferred Qualifications

• Experience managing Airbnb, Booking.com, VRBO, and other OTA platforms.
• Familiarity with property management systems such as Guesty, Hostaway, Hospitable, Lodgify, or OwnerRez.
• Background in hospitality, vacation rentals, or real estate.
• Experience working with U.S.-based property management companies.
• Knowledge of forecasting, budgeting, and financial reporting.
• Remote position.
• Full-time role aligned with U.S. business hours.
• Long-term opportunity with a growing short-term rental company.
• Collaborative and performance-driven work environment.
• Opportunity to directly influence client success and portfolio revenue growth.

If you have a strong background in account management and revenue optimization and are passionate about helping clients maximize their property's performance, we'd love to hear from you.