Account Manager

Brightview; Pontiac (MI); Remote; USD 50,000 - 70,000; Full time

Job summary

BrightView is looking for an Account Manager who will be the primary contact for clients, fostering strong relationships and ensuring client satisfaction while managing ancillary sales within the landscaping industry. This role offers a supportive environment with growth opportunities and competitive benefits, encouraging a focus on client relationships and team collaboration.

Benefits

Paid time off

Health and wellness coverage

401(k) savings plan

Qualifications

• Minimum of 3 years of customer service, management, and leadership experience in the landscaping industry.
• Ability to coach, develop, and foster a teamwork environment.
• Effective written and verbal communication skills.

Responsibilities

• Build long-term relationships with clients and ensure client satisfaction.
• Identify opportunities to sell additional services and grow the portfolio.
• Lead and resolve client issues to ensure service quality is met.

Skills

Effective written and verbal communication

Coaching and development

Teamwork environment fostering

Education

Associate degree in a business-related field

Job description

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

Here’s what you’d do:

The Account Manager is the primary contact for clients. This role builds long-term relationships that foster client satisfaction and retention, grows the portfolio through ancillary sales and price increases, and ensures quality service.

You’d be responsible for:

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from existing client base and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact.
• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns as needed.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
• Coordinate consistent and timely site visits with Operations Manager to review site quality and ensure that client expectations are met.
• Support hiring, training, and coaching the field crews supporting the assigned portfolio.
• Promote compliance with all safety regulations and policies.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services.
• Assist the Branch Manager in overall leadership of the branch, including participation in relevant meetings.
• Maintain satisfactory accounts receivable levels and CRM account notes as appropriate.
• Coordinate with the Branch Administrator to ensure databases are updated with current client information.
• Perform other tasks and duties as assigned by the Branch Manager.

You might be a good fit if you have:

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of customer service, management, and leadership experience in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop, and foster a teamwork environment.

Work Environment:

• This role can be remote or based in an office environment.
• Involves routinely traveling by car.

Here’s what to know about working here:

At BrightView, we’re passionate about caring for our clients and each other. Despite being the nation’s leading landscape company, we maintain a small company feel and a supportive environment that makes our team members feel at home.

If you’re eager to join talented go-getters tackling big projects, you might have found your match. With services like landscape design, development, maintenance, and enhancements, there’s no limit to what we can achieve together.

Growing Every Day

Like the communities we serve, your career and personal development are constantly evolving. Along with competitive salaries and opportunities, benefits may include:

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.