Account Manager

FM; Plymouth (MN); On-site; USD 70,000 - 110,000; Full time

Job summary

FM Minneapolis is seeking an Account Manager to lead client service on existing and new accounts, interfacing with clients and brokers and guiding insurance products, engineering and claims services. Depending on experience, candidates may be considered for Account Manager I or II.

The role emphasizes strong relationship management, underwriting expertise, and collaboration with cross-functional teams to improve client risk quality and expand product lines.

Qualifications

• Bachelor’s degree or equivalent required; MBA/CPCU/ARM a plus.
• 5+ years industry experience in servicing and underwriting large property accounts.
• Strong understanding of loss prevention risk engineering information.
• Ability to influence decision makers and access key clients.
• Familiarity with FM's client service process and property insurance forms.

Responsibilities

• Build and maintain relationships with clients and brokers, including frequent face-to-face meetings with senior personnel.
• Lead an Account Team to deliver advice on insurance coverage and risk management.
• Retain existing customers on equitable terms using FM capacity and risk management expertise.
• Collaborate with New Business Development Executives to win new client accounts.

Skills

Relationship management

Communication

Leadership

Analytical thinking

Sales/negotiation

Organization

Problem solving

Education

Bachelor's degree or equivalent

MBA / CPCU / ARM a plus

Tools

Microsoft Office

Job description

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Minneapolis Branch has an opening for a wide-ranging Account Manager in our Client Service Department. This position will perform insurance servicing and underwriting activities on existing accounts and new business. This position's primary function is to serve as the account team leader or manager of the account. Serve as key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering, and claims services.

Based on experience, candidates will be considered for Account Manager I or II.

Responsibilities

• Building and maintaining excellent relationships with clients and brokers to successfully build long-term customer dedication to FM, including substantial number of face-to-face meetings with senior client personnel.
• Leading an Account Team to support the strategic goals and objectives of our clients by providing professional advice and consultation on insurance coverage and risk management matters.
• Ensuring stability by retaining existing customers at equitable terms and conditions using FM significant insurance capacity in conjunction with our risk management expertise to improve client risk quality and selling additional product lines as appropriate.
• Work closely with New Business Development Executives on new prospects within the Client Service process, contributing high quality underwriting expertise to win new client accounts.
• Responsible for understanding and implementing company underwriting guidelines and standards in the daily management of assigned clients.
• Implementing global insurance placement programs for our clients.
• Demonstrate our dedication to continuous improvement by effective engagement of our clients in our Client Service Process and ensuring clients are aware of our full range of products and services.

Qualifications

• Bachelor’s degree or equivalent; MBA, CPCU or ARM a plus
• 5+ years industry experience in servicing and underwriting large property accounts of varying occupancies.
• Demonstrated experience in understanding loss prevention risk engineering information.
• Demonstrated efficiency at accessing and influencing the decision maker.
• Strong familiarity with FM's client service process preferred
• Solid understanding of property insurance and forms, financial statements, general loss prevention engineering terms and concepts.
• Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
• Knowledge of internal systems and Microsoft Office products.
• Excellent communication skills-written, presentational and verbal.
• Strong analytical and problem-solving skills with considerable attention to detail.