Account Manager

Innospec Inc.; Pleasanton (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Innospec Inc. is seeking an Account Manager I in Pleasanton, TX to manage and retain assigned customer accounts after the initial sale.

You will build strong relationships, support satisfaction, resolve issues, and identify opportunities for organic growth with product usage and new product lines. The role requires 2+ years of relevant experience, a customer-focused mindset, and proficiency with MS Office tools.

Qualifications

• Bachelor’s degree preferred.
• Degree fields include Chemical Engineering, Chemistry, or Business.
• Minimum 2 years in oilfield service, account management, or related sales experience.
• Strong customer service orientation and ability to communicate with internal/external stakeholders.
• Proficient in Word, Excel, PowerPoint and business systems.
• Sales-driven, self-motivated with ability to deliver results with minimal supervision.
• Excellent written and verbal communication, organization and time management.

Responsibilities

• Manage and retain assigned customer accounts by maintaining strong relationships and supporting customer satisfaction.
• Identify organic growth opportunities including increased product usage, expanded services, and additional product lines.
• Attend customer meetings, assess needs, and recommend products or services that support customer business plans.
• Maintain customer contracts through service coordination, pricing support, delivery follow-up, and issue resolution.
• Prepare proposals, quotations, presentations, and follow-up plans to support account retention and growth.
• Provide routine technical support, field analysis, and sample-collection assistance as needed.
• Partner with service, delivery, and internal teams to support account execution and customer service needs.
• Provide management updates on customer needs, issues, retention risks, competitive activity, and growth opportunities.

Skills

Customer service

Relationship building

Communication

Time management

Organizational skills

Sales orientation

Education

Bachelor's degree preferred

Chemical Engineering

Chemistry

Business

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Account Manager I manages and retains assigned customer accounts after the initial sale by building strong relationships, supporting customer satisfaction, resolving service or product-related issues, and identifying opportunities for organic account growth through increased product usage and additional product-line opportunities.

Essential Functions

• Manage and retain assigned customer accounts by maintaining strong relationships and supporting customer satisfaction.


• Identify organic growth opportunities, including increased product usage, expanded services, and additional product lines.


• Attend customer meetings, assess needs, and recommend products or services that support customer business plans.


• Maintain customer contracts through service coordination, pricing support, delivery follow-up, and issue resolution.


• Prepare proposals, quotations, presentations, and follow-up plans to support account retention and growth.


• Provide routine technical support, field analysis, and sample-collection assistance as needed.


• Partner with service, delivery, and internal teams to support account execution and customer service needs.


• Provide management updates on customer needs, issues, retention risks, competitive activity, and growth opportunities.

Role Requirements

• Bachelor’s degree preferred; degree in Chemical Engineering, Chemistry, Business, or a related field preferred.


• Minimum of 2 years of oilfield service, account management, technical service, or related sales experience


• Strong customer service orientation with the ability to build relationships and communicate effectively with internal and external stakeholders.


• Proficient in Microsoft Word, Excel, PowerPoint, and other business systems as required.


• Sales-driven, self-motivated, and able to deliver results with minimal supervision.


• Strong written and verbal communication, organization, time management, and follow-up skills.


• Ability to understand customer business needs, identify opportunities, and recommend appropriate products, services, or solutions.


• Detail-oriented with the ability to manage deadlines, prioritize responsibilities, and support multiple customer accounts.

Environmental Restrictions

• Ability to perform essential job duties in both indoor and outdoor environments, including offices, facilities, and external job sites.


• Regular exposure to varying weather conditions, noise, dust, moving equipment, and uneven terrain.


• Physical requirements may include sitting, standing, walking, lifting, carrying, bending, reaching, and operating tools or equipment as necessary to perform job responsibilities.


• Regular attendance and adherence to company safety policies are required.


• In accordance with the Americans with Disabilities Act and applicable state laws, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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