Account Manager

Wasp Barcode Technologies; Plano (TX); Ibrido; USD 70.000 - 115.000; Tempo pieno

Descrizione del lavoro

Wasp Barcode Technologies in Plano, TX, is seeking an Account Manager to own and grow a book of 100+ accounts, expanding footprint through cross-sell, upsell, and renewals. This hybrid role reports to the VP of Sales and requires building trusted relationships and delivering tailored barcode software and hardware solutions.

You will learn customer operations, map stakeholders, generate quotes, coordinate with internal teams for order fulfillment, and manage renewals to protect recurring revenue.

Competenze

• 2+ years in B2B account management or sales with revenue growth.
• Proven ability to meet expansion, upsell, or renewal quotas.
• Excellent communication and relationship-building skills.

Mansioni

• Own a book of 100+ accounts and grow total account value through cross-sell, upsell, and renewal.
• Learn each customer’s operations, workflows, and goals to identify where additional Wasp software, hardware, labels, and services can add value.
• Build account plans for priority customers that map current products, whitespace, key stakeholders, and next steps.
• Expand relationships beyond the original buyer to reach new departments, sites, and decision-makers.
• Generate quotes, proposals, and pricing tailored to customer requirements.
• Collaborate with internal teams to ensure accurate and timely order fulfillment.
• Run regular check-ins and business reviews to deepen relationships, confirm satisfaction, and surface expansion opportunities.
• Manage renewals end to end, identifying risk early and protecting recurring revenue.
• Partner with Support and Product teams to resolve issues that affect retention and relay customer feedback.
• Maintain accurate account, opportunity, and forecast data in CRM, and report on pipeline and book growth to the VP of Sales.

Conoscenze

Account management

Revenue growth

Negotiation

CRM proficiency

Cross-functional collaboration

Customer relationship

Strumenti

CRM software

MS Office/Google Workspace

Descrizione del lavoro

Account Manager - Base Salary $70,000, On Target Annual Earnings $115,000 - Plano, Texas (Hybrid)

Wasp Barcode Technologies is a turnkey provider of inventory and asset tracking systems, offering everything needed for end-to-end management including software, scanners, printers, labels, and tags. For nearly 30 years, Wasp has helped businesses across the world gain visibility, reduce errors, and improve operating efficiency. Over 20,000 cloud clients—from small businesses to global enterprises—trust Wasp to streamline operations across warehousing and distribution, manufacturing, retail, government, education, and healthcare. Whether managing inventory across multiple sites or tracking fixed assets, Wasp delivers scalable, easy-to-use barcode hardware and software.

We are looking for an Account Manager to own and grow a book of 100+ accounts with strong growth potential. Most of these customers use a single Wasp product today, and your job is to expand that footprint. You will own the full post-sale commercial relationship (cross-sell, upsell, and renewal), with a clear mandate to increase the value of every account in your book. This role reports directly to the VP of Sales and is a hybrid position based in Plano, TX, subject to company policy on in-office attendance for hybrid roles.

This role focuses on building trusted, long-term customer relationships and delivering tailored solutions that help each account get more value from Wasp.

Key Responsibilities

• Own a book of 100+ accounts and grow total account value through cross-sell, upsell, and renewal
• Learn each customer's operations, workflows, and goals to identify where additional Wasp software, hardware, labels, and services can add value
• Build account plans for priority customers that map current products, whitespace, key stakeholders, and next steps
• Expand relationships beyond the original buyer to reach new departments, sites, and decision-makers
• Generate quotes, proposals, and pricing tailored to customer requirements
• Collaborate with internal teams to ensure accurate and timely order fulfillment
• Run regular check-ins and business reviews to deepen relationships, confirm satisfaction, and surface expansion opportunities
• Manage renewals end to end, identifying risk early and protecting recurring revenue
• Partner with Support and Product teams to resolve issues that affect retention and relay customer feedback
• Maintain accurate account, opportunity, and forecast data in CRM, and report on pipeline and book growth to the VP of Sales

How Success Is Measured

Performance is measured annually against two primary targets for the book of business, which form the basis of the compensation plan:

• Net Revenue Retention (NRR) on ARR: growth in annual recurring subscription revenue across the book, net of contraction and churn, measured against the book's starting ARR
• One-Time Revenue: an annual revenue target for the book covering hardware, consumables, and services

Performance is further supported by secondary goals, which may carry additional incentives:

• Cross-sell and upsell: new products added within existing accounts, including growth in the number of multi-product customers
• Account planning: current account plans in place for priority accounts
• Business reviews: regular business reviews completed with priority accounts

Specific targets, weighting, and compensation details are defined in the annual compensation plan.

Qualifications

• 2+ years of B2B account management or sales experience, with a track record of growing revenue within an existing customer base
• Proven ability to meet or exceed expansion, upsell, or renewal quotas
• Excellent communication, negotiation, and relationship-building skills
• Ability to manage a book of 100+ accounts and prioritize time based on growth potential
• Experience selling technology solutions (software, hardware, or both) preferred; familiarity with inventory, asset tracking, or barcode systems a plus
• Proficiency with CRM software and Microsoft Office/Google Workspace
• Self-motivated with a proactive and solution-oriented mindset

Commitment to Diversity and Inclusion

Wasp Barcode Technologies is committed to ensuring an inclusive work environment where all individuals can thrive. We seek to attract, develop and retain diverse talent who reflect the customers we serve, and we strongly encourage all qualified candidates to apply.

Equal Opportunity Employer

Wasp Barcode Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.