Enterprise Account Manager

Simplex; Austin (TX); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Fitness benefits

Health insurance

401(k) plan

Paid time off

Parental leave

Catered meals

Team events

Job summary

Simplex is seeking a National Account Manager to steward a portfolio of enterprise customers from Austin, TX, managing retention, renewals, and revenue expansion. The role combines technical understanding with strategic business acumen to advise senior executives and protect recurring revenue.

You will own renewal strategy, forecast risks, and lead contract negotiations while building trusted relationships with C-suite stakeholders and cross-functional teams to drive adoption and upsell

Qualifications

• Proven experience managing enterprise-level customer accounts.
• Successful track record in retention and revenue expansion.
• Ability to engage with senior executives and C-suite stakeholders.
• Strong technical aptitude to understand platform capabilities and data.
• Consultative, value-based selling with solid negotiation skills.
• Excellent communication, presentation and analytical abilities.
• High ownership, accountability, and self-direction.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Own a portfolio of established enterprise accounts with retention and net revenue growth responsibility.
• Lead renewal strategy, forecast risk, and negotiate contracts.
• Build trusted relationships with senior executives and C-suite stakeholders.
• Identify and execute upsell and expansion opportunities aligned with goals and data.
• Translate platform capabilities and performance data into business value.
• Collaborate with Sales, Product, and Client Success teams to drive adoption.
• Identify risks and develop mitigation plans to protect revenue.
• Maintain accurate account activity, forecasts, and CRM records.

Skills

Enterprise account management

Renewals & retention

Upselling & expansion

Executive relationship management

Technical aptitude

Data-driven selling

Negotiation

Communication & presentation

Job description

This role is on-site in Austin, TX near The Domain.

We are a growing recruiting technology company helping employers connect with and hire essential workers. Our data-driven platform uses AI-powered matching and performance insights to connect employers with relevant candidates across online channels.

Our performance-based approach helps customers improve recruiting efficiency and hiring outcomes. Internally, we foster a collaborative, high-performance culture built on transparency, encouragement, and shared success.

Role Overview

We are seeking a National Account Manager to manage a portfolio of established enterprise customer accounts. This role owns account retention, renewals, and revenue growth while serving as a strategic advisor to senior executives and C-suite stakeholders.

The ideal candidate combines strong technical aptitude with commercial expertise to drive customer outcomes, identify expansion opportunities, and protect recurring revenue.

Location: Austin, TX — fully in-officeCompensation: $90,000 base salary plus commission

Responsibilities

• Own a portfolio of established enterprise accounts, with responsibility for retention and net revenue growth.

• Lead renewal strategy and execution, including forecasting, risk identification, and contract negotiations.

• Build and maintain trusted relationships with senior executives and C-suite stakeholders.

• Identify and execute upsell and expansion opportunities aligned with customer goals and performance data.

• Translate platform capabilities, data insights, and campaign performance into clear business value.

• Partner with Sales, Product, and Client Success teams to drive adoption and customer success.

• Proactively identify account risks and develop mitigation plans to protect revenue.

• Maintain accurate account activity, forecasts, and documentation in the company’s CRM.

Qualifications

• Proven experience managing enterprise-level customer accounts.

• Demonstrated success in account retention, renewals, and revenue expansion.

• Experience building and managing relationships with senior executives and C-suite stakeholders.

• Strong technical aptitude, including the ability to understand and communicate complex platform capabilities and data.

• Consultative approach with strong upselling and value-based selling skills.

• Excellent communication, presentation, analytical, interpersonal, and negotiation skills.

• High level of ownership, accountability, and self-direction.

• Permanent authorization to work in the United States without current or future employer sponsorship.

Benefits

• Competitive base salary plus commission.

• Employer-sponsored fitness benefits.

• Company-paid health, vision, and dental insurance premiums for employees and dependents.

• 401(k) retirement plan with an employer contribution.

• Paid company holidays and a managed paid time off program.

• Fully paid parental leave.

• Catered lunches, snacks, and beverages.

• Company events and team activities.

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