Account Manager

Carnegie Learning, Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Headspace at Work

Paid time off

Job summary

Carnegie Learning, Inc. is seeking an Account Manager to join our inside sales team in Pittsburgh.

You will qualify opportunities, schedule product demonstrations, and drive revenue through strategic accounts while delivering high-quality customer support and solutions aligned with our educational products. You will partner with Account Executives, manage a defined territory, and continuously develop relationships with districts, ensuring renewals and upsell opportunities.

Qualifications

• Bachelor's degree in Business preferred.
• Two or more years of experience in a similar role.
• Excellent oral and written communication and customer service skills.
• Salesforce.com experience preferred.
• Ability to thrive in a fast-paced, collaborative environment.
• Able to pivot and prioritize tasks by territory.
• Proficient with Microsoft Office Suite.

Responsibilities

• Qualify opportunities and schedule presentations through discovery calls and product demonstrations.
• Achieve weekly, monthly, and yearly metrics relating to customer outreach, new business opportunity generation, presentations scheduled, renewals, and other sales-related targets.
• Utilize Salesforce, and HighSpot to conduct account research, communication and quoting
• Develop strong relationships with current customers and continually provide status updates and value adds to ensure renewal.
• Attend product training and develop an understanding of all of our product offerings.
• Implement and execute sales projects and campaign activities, as needed.
• Escalate appropriate issues to a specialist(s) or supervisor(s) when necessary.
• Maintain product & system knowledge of SFDC, HighSpot, Oracle, and other sales tools.
• Create, organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for all customers.
• Communicate with Account Executives and other departments to problem solve, troubleshoot, facilitate, coordinate and collaborate on sales-related activities.
• Performs other duties as assigned or apparent to ensure business and sales success, which may include, but are not limited to: Sampling requests, Quoting/ cost proposals, Narrative proposal development for existing customer upsells and new business over 100K, Coordination of sales presentations and or training with Sales Enablement, Customer Success or Professional Learning

Skills

Lead qualification

Closing sales

Customer support

Communication

Time management

Education

Bachelor's degree in Business

Tools

Salesforce

HighSpot

Oracle

MS Office

Job description

Account Manager

WHAT WE SEEK

The Account Manager is an inside sales position serving as a key member of our collaborative sales team and helps execute sales campaigns by qualifying leads, closing sales and providing high-quality sales and customer support in small and Mid size districts. The Account Manager develops, grows and retains strategic, long-term partnerships with new clients. This position works within a select geographic group of clients and prospective clients to promote the Carnegie Learning products/services and represents Carnegie Learning by identifying business opportunities consistent with the company's strategic objectives. The Account Manager also works closely with the Account Executive and colleagues in all departments throughout the company. This position reports to the VP of Account Management

An AM's success is measured through:

• Overall territory performance
• Individual revenue/quota targets based on named accounts within a specific territory
• Individual goals as part of the company's annual Make Us Better process
• Assigned accounts, revenue/quota targets, activity metrics and collaboration with the Account Executive.

WHAT YOUR DAY WILL LOOK LIKE

• Qualify opportunities and schedule presentations through discovery calls and product demonstrations.
• Achieve weekly, monthly, and yearly metrics relating to customer outreach, new business opportunity generation, presentations scheduled, renewals, and other sales-related targets.
• Utilize Salesforce, and HighSpot to conduct account research, communication and quoting
• Develop strong relationships with current customers and continually provide status updates and value adds to ensure renewal.
• Attend product training and develop an understanding of all of our product offerings.
• Implement and execute sales projects and campaign activities, as needed.
• Escalate appropriate issues to a specialist(s) or supervisor(s) when necessary.
• Maintain product & system knowledge of SFDC, HighSpot, Oracle, and other sales tools.
• Create, organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for all customers.
• Communicate with Account Executives and other departments to problem solve, troubleshoot, facilitate, coordinate and collaborate on sales-related activities.
• Performs other duties as assigned or apparent to ensure business and sales success, which may include, but are not limited to:
  • Sampling requests
  • Quoting/ cost proposals
  • Narrative proposal development for existing customer upsells and new business over 100K
  • Coordination of sales presentations and or training with Sales Enablement, Customer Success or Professional Learning

WHAT SHOULD BE IN YOUR BOOKBAG

• Bachelor's degree in Business preferred
• Two (2) or more years experience in a similar role
• Excellent oral and written communication and customer service skills through a variety of media and audiences
• SalesForce.com experience preferred
• Must thrive in a fast-paced, results-oriented, and collaborative environment
• Must be able, and willing, to pivot and prioritize tasks depending on territory needs
• Ability to think critically and considering all areas involved when problem-solving, regardless of the size of the problem or issue
• Efficient at time management and setting priorities
• Proficiency with computers and programs, including, but not limited to, Microsoft Office Suite

WHAT GIVES US PURPOSE

Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We're driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you'll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.

WHAT WE PROVIDE

• Holistic Wellbeing
  • An inclusive range of Health Insurance options, including a premium-free plan
  • Short-Term and Long-Term Disability Insurance at no cost to you
  • Access to Headspace at Work with no added cost, empowering you to enhance your mental health
• Fostering Joy
  • Flexible work arrangements with our Work From Anywhere Policy
  • Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
• Empowering Parenthood
  • Paid Parental Leave
  • Reduced working hours on full pay for soon-to-be and new parents
  • Free access to CL products for employees and their children
• A Place for Connection
  • Quarterly Wellness Incentives
  • Monthly employee activities + recognition program
  • 9 Employee Resource Groups

WHAT W BELIEVE

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry. Carnegie Learning is an Equal Opportunity Employer.