Regional Account Manager

Carnegie-Learning; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Flexible work arrangements

Paid time off

Parental Leave

CL product access

Job summary

Carnegie Learning in Pittsburgh is seeking a Regional Account Manager to partner with Account Executives, manage client accounts, and drive renewals and growth across the region. You will qualify leads, coordinate proposals, and use Salesforce to track activities, deliver product demos, and support campaigns.

Join a collaborative team that strives to meet sales targets while reducing churn, with opportunities for professional development and meaningful impact on educators and students.

Qualifications

• Bachelor's degree in Business preferred.
• Five or more years of experience in a similar role.
• Excellent oral and written communication and customer service skills through a variety of medias and audiences.
• SalesForce.com experience preferred.
• Must thrive in a fast-paced, results-oriented and collaborative environment.
• Ability to think critically and consider all areas involved when problem solving, regardless of the size of the problem or issue.
• Efficient at time management and setting priorities.
• Proficiency with computers and programs including Microsoft Office Suite.

Responsibilities

• Partner with Account Executive(s) and RVP to meet and exceed monthly, quarterly and yearly sales goals.
• Qualify leads, generate opportunities and schedule presentations through discovery calls and product demonstrations.
• Achieve weekly, monthly and yearly metrics relating to opportunity generation, presentations scheduled, renewals and other sales related targets.
• Utilize Salesforce to conduct account research and generation, quoting, product availability and additional customer inquiries.
• Assist with and/or create narrative proposals within Salesforce.com.
• Monitor Samples, Pilots, and Gratis orders and communicate status updates/progress with Sales Operations Consultants.
• Develop strong relationships with current customers and continually provide status updates to ensure renewal.
• Attend product trainings and develop an understanding of our product offerings.
• Deliver webinars regarding product introductions and demonstrations that explain product offerings, features and benefits to increase new, add-on and renewal sales.
• Assist with sales projects as needed.
• Assist with campaign activities as defined.
• Escalate appropriate issues to sales leadership when necessary.
• Maintain Product & System Knowledge of SFDC, SalesLoft, Oracle and other sales tools.

Skills

Communication skills

Customer service

Time management

Problem solving

Education

Bachelor's degree in Business

Tools

Salesforce

SalesLoft

Oracle

Microsoft Office

Job description

Account ManagerWHAT WE SEEKThis position partners closely with the Account Executive to provide professional, courteous, timely and efficient support to current and prospective customers. This is a fast-paced position and will shift from task to task throughout the day - attention to detail and time management are critical. A Regional Account Manager will focus largely on serving client accounts, work very closely with Account Executives in coordinating projects, communicating with vendors, analyzing client needs and creating brand awareness for the client. Communication and collaboration are key in the success of this role. This position contributes to the success of our sales programs and product initiatives in the region. In this visible position, you will work with our existing and potential customers and with colleagues in all departments throughout the company. The Regional Account Manager is an instrumental team member working collaboratively to meet sales targets, annual revenue goals, and decreasing customer churn. The Regional Account Manager reports to the Regional Vice President of SalesWHAT YOUR DAY WILL LOOK LIKEPartner with Account Executive(s) and RVP to meet and exceed monthly, quarterly and yearly sales goals.Qualify leads, generate opportunities and schedule presentations through discovery calls and product demonstrations.Achieve weekly, monthly and yearly metrics relating to opportunity generation, presentations scheduled, renewals and other sales related targets.Utilize Salesforce to conduct account research and generation, quoting, product availability and additional customer inquiries.Assist with and/or create narrative proposals within Salesforce.com.Monitor Samples, Pilots, and Gratis orders and communicate status updates/progress with Sales Operations Consultants.Develop strong relationships with current customers and continually provide status updates to ensure renewal.Attend product trainings and develop an understanding of our product offerings.Deliver webinars regarding product introductions and demonstrations that explain product offerings, features and benefits to increase new, add-on and renewal sales.Assist with sales projects as needed.Assist with campaign activities as defined.Escalate appropriate issues to sales leadership when necessary.Maintain Product & System Knowledge of SFDC, SalesLoft, Oracle and other sales tools.Gain knowledge of products by attending product and sales training to enhance job performance.Communicate with Account Executives and sales support colleagues to problem solve, troubleshoot, facilitate and coordinate sales related activities.Perform other duties as assignedWHAT SHOULD BE IN YOUR BOOKBAGBachelors degree, in Business preferredFive (5) or more years experience in a similar roleExcellent oral and written communication and customer service skills through a variety of medias and audiencesSales Force.com experience preferredMust thrive in a fast-paced, results-oriented and collaborative environmentAbility to think critically and considering all areas involved when problem solving, regardless of the size of the problem or issueEfficient at time management and setting prioritiesProficiency with computers and programs, including, but not limited to, Microsoft Office SuiteWHAT GIVES US PURPOSEOthers teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.WHAT WE PROVIDEHolistic WellbeingAn inclusive range of Health Insurance options, including a premium-free planShort-Term and Long-Term Disability Insurance at no cost to youFostering JoyFlexible work arrangements with our Work From Anywhere PolicyYour Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal lifeEmpowering ParenthoodPaid Parental LeaveReduced working hours on full pay for soon-to-be and new parentsFree access to CL products for employees and their childrenA Place for ConnectionQuarterly Wellness IncentivesMonthly employee activities + recognition program9 Employee Resource GroupsWHAT WE BELIEVEWe celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry.If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.