Account Manager

City-Wide-Facility-Solutions; Perrysburg (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Gas allowance

Phone allowance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager for our Perrysburg, OH franchise. You will manage client relationships, drive retention and expansion, and oversee contracts with clients and contractors to ensure quality and satisfaction.

Responsibilities include developing service strategies, coordinating staffing, and negotiating additional services while maintaining strong communication with Sales and Operations. Travel to client sites is expected as needed.

Qualifications

• 3-5+ years sales and management in building maintenance or facility services.
• 3+ years track record in client retention with measurable goals.
• High school diploma required; bachelor's degree desirable.
• Detail-oriented with strong follow-through on commitments.
• Excellent verbal and written communication; strong relationship-building.
• Proficient in Microsoft Office and CRM databases.
• Willingness to travel daily to client locations.

Responsibilities

• Manage client relationships, retention, and account expansion.
• Develop service strategy and client-specific schedules.
• Negotiate and contract additional services; set pricing and logistics.
• Oversee contractors: hiring, pricing, terms, and compliance.
• Ensure quality and client satisfaction via inspections and follow-through.
• Supervise Night Managers and ensure services are performed.
• Coordinate staffing and procure supplies for clients.
• Maintain client communications and resolve issues.
• Use CRM for inspections and billing-related tasks.
• Update BIS, FSM summaries, and MSDS labeling.
• Notify Sales of potential accounts in territory.

Skills

Sales

Account management

Client retention

CRM

MS Office

Relationship building

Leadership

Education

High school diploma

Bachelor's degree

Tools

CRM software

MS Office suite

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?

If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Perrysburg Ohio.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Northwest Ohio, one of more than 115 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.
  

Position Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• 3+ years track record of success in a client retention role, with goals and metrics to support.
• High School diploma required, bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations.

Working Conditions

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Environment

Describe the work environment the employee will be exposed to and safety requirements. Example: “While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat. Safety requirements for this position are safety glasses, hearing protection, and steel-toed work boots.”

• Competitive compensation plan including:
• Base salary + Monthly Commissions plan
• Anticipated first-year total comp of $70k; top performers exceed $90k
• PTO
• Gas & Phone allowance