Account Manager

DiliTrust; Pennsylvania; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Highly competitive commission structure

Clear career growth opportunities

Flexible hybrid work model

Job summary

DiliTrust, a leader in legal technology, is seeking an Account Manager to build strategic relationships with legal departments across North America. You will serve as a trusted advisor, ensuring long-term success with our technology solutions.

This role offers a competitive commission structure, clear growth opportunities from Account Manager to Key Account Manager, and a flexible hybrid work model. Ideal candidates have 5+ years in account management or customer success within a SaaS environment.

Qualifications

• 5 years of relevant experience in account management or customer success.
• Experience managing strategic customer accounts within a technology or SaaS environment.
• Strong desire to learn and become a trusted expert across multiple software solutions.

Responsibilities

• Build and maintain relationships with strategic client accounts.
• Drive customer adoption and engagement.
• Manage contract renewals to support retention initiatives.
• Identify upsell and cross-sell opportunities.
• Lead customer business reviews and strategic discussions.
• Collaborate cross-functionally to support customer needs.

Skills

Account management

Customer success

Enterprise SaaS experience

Presentation skills

Communication skills

Relationship-driven

Project discovery

Job description

Account Manager - USA

Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.

Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.

Your tasks :

As an Account Manager, you will build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations. You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions.

You will act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience.

As part of your missions:

• Building and maintaining relationships with a portfolio of strategic client accounts
• Driving customer adoption, engagement, and long-term account success
• Managing contract renewals and supporting retention initiatives
• Identifying and acting on upsell and cross-sell opportunities to meet targets
• Leading customer business reviews and strategic account discussions
• Acting as a consultant and trusted advisor on DiliTrust products and best practices
• Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
• Monitoring KPIs, customer usage, and business outcomes to support customer value and growth

Profile required:

Ideally, you have :

• 5 years of relevant experience in account management, customer success, or enterprise SaaS environments; You are capable of building strategic long-term account plans and developing trusted customer relationships
• You have experience managing strategic or enterprise customer accounts within a technology or SaaS environment; You have excellent presentation and communication skills
• You are comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes; You are comfortable working within international and multicultural teams
• You have a strong desire to learn and become a trusted functional expert across multiple software solutions; You are relationship-driven, adaptable, and comfortable navigating complex customer environments
• Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus

What we offer:

• Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, Canada as well as Dubai and Mexico)
• A highly competitive commission structure
• Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
• A flexible hybrid work model that supports both collaboration and work-life balance

More info

Location: Philadelphia or Wilmington

Type of contract : Full time, hybrid