Account Manager (Fully Remote)

Plexus; North Carolina; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Commercial leadership path

Culture that rewards ownership

Job summary

A leading legal tech company is seeking an experienced candidate for a remote account management role. You will be responsible for owning renewal and expansion performance across enterprise accounts, deepening client relationships, and utilizing a structured process for module expansion. The ideal candidate has a proven commercial track record, is self-directed, and possesses executive presence for high-level negotiations. This is an opportunity to work with complex accounts and leverage AI tools for enhanced productivity.

Qualifications

• Experience in renewals and expansion efforts.
• Ability to navigate negotiations with stakeholders.
• Strong communication skills for strategic conversations.

Responsibilities

• Own renewal and expansion performance across accounts.
• Drive module expansion through structured processes.
• Build relationships with key contacts in every account.
• Identify at-risk accounts early and take proactive action.
• Lead commercial reviews linking platform value to outcomes.
• Provide competitive and market intelligence to the team.

Skills

Proven commercial track record

Self-directed

Executive presence

Genuinely curious about AI

Job description

Legal protects 90% of enterprise value. In most organisations, it’s still slow, expensive, and stretched impossibly thin — one lawyer for every 500 employees. Nine out of ten legal tasks go unsupported.

Plexus is the Legal Operating System for the modern enterprise. We help in-house legal teams automate and scale legal work across the business — faster, with less cost, and less risk.

We’re trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi. Our clients report 65% productivity gains.

We’re not a law firm. We’re not a traditional software company. We’re building something new — and we’re not done yet.

The Role

Plexus has a growing portfolio of US and European enterprise accounts that need a commercially sharp operator to own them end-to-end.

This is not a service role. It is a revenue role — deepening relationships, driving expansion into new modules, and securing renewals across complex, multi-stakeholder accounts.

This is a remote position. The person who thrives here is self-directed, commercially hungry, and finds a way without waiting to be unblocked.

What You’ll Do

• Own renewal and expansion performance across a defined portfolio of US and European accounts
• Drive module expansion using a structured discovery-to-demo process
• Build multi-threaded relationships in every key account — economic buyer, day-to-day contact, and executive sponsor
• Identify and action at‑risk accounts early
• Lead commercial reviews that connect platform value to customer outcomes
• Deliver competitive and market intelligence back to the Commercial team

What We’re Looking For

Non-negotiables

• Proven commercial track record — you’ve owned renewals, run expansion motions, and navigated negotiations
• Commercially accountable — you take genuine ownership of your portfolio’s performance
• Executive presence — comfortable at GC and C‑suite level, invited into strategic conversations
• Self‑directed — comfortable operating remotely and autonomously

Ideal but flexible

• SaaS or professional services background in Account Management or a commercial role
• Structured sales methodology training — Challenger, MEDDIC, or equivalent
• Experience with senior legal, procurement, or digital stakeholders in complex enterprise accounts
• Genuinely curious about AI and already using it to create leverage — whether self‑initiated or employer‑supported

Why Plexus

• A portfolio of genuinely complex enterprise accounts — not transactional renewals
• Module expansion is the core challenge — real consultative selling, not order‑taking
• AI tooling and automation so you spend time on revenue, not administration
• A commercial leadership path for the person who performs — the timeline isn’t rigid, but the intent is real
• A culture that rewards ownership and straight communication