Account Manager

Addigy; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Addigy is seeking an Account Manager to drive revenue growth and retention within a portfolio of strategic customers. This is a remote role aligned to East Coast Time, with quarterly travel for key events.

You will own expansion, renewals, and long-term relationships, building data-driven account plans and collaborating with cross-functional teams. AI-powered workflows and tools will be part of daily operations to move faster and deliver measurable outcomes.

Qualifications

• Experience selling MDM, Apple device management, or RMM solutions
• Proven success growing an existing SaaS customer base or acquiring new customers, with a track record of meeting or exceeding revenue targets
• Ability to build trusted relationships with key stakeholders that drive expansion, renewals, and retention

Responsibilities

• Revenue & Expansion: Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
• Relationship Management: Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
• Strategic Account Planning: Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
• Customer Engagement: Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

Skills

Revenue-minded

Relationship-driven

Strategic communicator

Proactive & analytical

Tools

G-Suite

Slack

Zoom

Salesforce

Salesforce QtC

HubSpot

Jira

Confluence

Gainsight

Calendly

Groove

Job description

ADDIGY

Account Manager

Role: Account Manager

Commitment: Full Time

Reports To: Director, Strategic Accounts

Location: Remote (East Coast Time Zone)

Travel: Once per quarter for team meetings, tradeshows, and customer visits.

Tech Stack: G-Suite, Slack, Zoom, Salesforce, Salesforce QtC, HubSpot, Jira, Confluence, Gainsight, Calendly, Groove

ABOUT ADDIGY

Addigy is a fast-growing SaaS company empowering IT professionals to manage Apple devices at scale. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, intuitive interface. We are guided by three core values: Humble – outcomes over ego, every time; Hungry – relentless in our pursuit of progress; and Smart – we're curious, we dig, we never stop learning.

THE OPPORTUNITY

Account Managers at Addigy are responsible for driving revenue growth and retention within a portfolio of assigned accounts. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.

This is a revenue-carrying role — you own expansion, renewals, and long-term relationship health across your book of business. You'll also be expected to lean into AI-powered workflows, actively using tools like Claude and others to work smarter and move faster every day.

WHY THIS ROLE IS EXCITING

Own a real book of business – You'll drive expansion and renewal revenue with a portfolio of accounts, with a clear path to impact from day one.

AI-forward team – Addigy actively encourages using AI tools in everyday workflows — this isn't optional, it's part of how we work.

Strategic, not transactional – You'll build trusted, long-term partnerships and shape how customers grow with Addigy over time.

WHAT YOU’LL DO

• Revenue & Expansion
• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
• Relationship Management
• Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
• Strategic Account Planning
• Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
• Customer Engagement
• Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

WHAT SUCCESS LOOKS LIKE

In the first 90 days, you will:

• Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets
• Prioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partner
• Identify cross-sell and upsell opportunities early in the customer journey
• Establish a structured cadence of check-ins and strategic reviews across your portfolio

WHAT YOU BRING

• Required
• Experience selling MDM, Apple device management, or RMM solutions, or strong familiarity with these technologies from a closely related role
• Proven success growing an existing SaaS customer base or acquiring new customers, with a track record of meeting or exceeding revenue targets
• Ability to build trusted relationships with key stakeholders that drive expansion, renewals, and retention
• Proactive problem-solver who spots risks early and works across teams to resolve them.
• Skilled at building data-driven account plans that find expansion opportunities and secure renewals
• Proven success growing an existing SaaS customer base or acquiring new customers, with a track record of meeting or exceeding revenue targets

• Preferred
• Experience selling to or managing MSP customers, with a solid understanding of how MSPs buy, operate, and grow
• Comfortable using AI tools (Claude or similar) in day-to-day workflows
• Experience with Salesforce (including Quote-to-Cash) or similar CRM/CS tools

WHO YOU ARE

Revenue-Minded – You think like an owner, consistently looking for ways to grow accounts and demonstrate value

Relationship-Driven – You build genuine, long-term partnerships — not just transactional check-ins

Strategic Communicator – Skilled at aligning conversations and presentations with customer goals and clearly demonstrating the value of expanding their investment

Proactive & Analytical – You anticipate challenges before they escalat

COMPENSATION

Compensation includes a competitive base salary and commission structure commensurate with experience. Full details will be shared during the interview process.

Addigy is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made on the basis of qualifications, merit, and business need.