Account Manager

Hill Bros; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Hill Bros Logistics is seeking an Account Manager to manage a key customer account and drive service excellence from start to finish. You will be the main point of contact, coordinating with operations, load planners, and carriers to ensure capacity aligns with the customer’s goals.

You will monitor shipment performance, proactively communicate updates, and resolve issues while seeking opportunities to expand lanes and services.

Qualifications

• Experience in logistics, transportation, or supply chain; brokerage or account management preferred.
• Strong communication skills and a customer-first mindset.
• Comfortable in a fast-paced environment with shifting priorities.
• Detail-oriented with strong follow-through.
• Proficient in Microsoft Office; TMS experience a plus.

Responsibilities

• Serve as the primary day-to-day contact for a dedicated key account, understanding their freight needs and goals.
• Coordinate with operations, load planners, and carriers to ensure capacity and service levels.
• Monitor shipment performance, communicate updates, and resolve issues quickly and professionally.
• Identify opportunities to grow the account through expanded lanes, services, or solutions.
• Maintain accurate load data, customer profiles, and documentation in the TMS.
• Collaborate cross-functionally with sales, billing, and operations to ensure a smooth customer experience.

Skills

Logistics experience

Customer-focused communication

Fast-paced environment

Detail-oriented

Microsoft Office proficiency

Tools

MS Office Suite

TMS

Job description

Description

Hill Bros Logistics

Location: Omaha, NE

Department: Operations

Job Type: Full-Time

About the Role

Hill Bros Logistics is looking for a driven, relationship-focused Account Manager to join our team. This role is primarily dedicated to managing and growing one of our key customer accounts, serving as the main point of contact and ensuring seamless service delivery from start to finish. If you thrive on owning a relationship, solving problems before they happen, and being the person a customer counts on — this is the role for you.

What You'll Do

• Serve as the primary day-to-day contact for a dedicated key account, building a deep understanding of their freight needs, expectations, and business goals
• Coordinate with operations, load planners, and carriers to ensure capacity is aligned and service levels are consistently met
• Monitor shipment performance, proactively communicate updates, and resolve issues quickly and professionally
• Identify opportunities to grow the account through expanded lanes, services, or solutions
• Maintain accurate load data, customer profiles, and documentation in our TMS
• Collaborate cross-functionally with sales, billing, and operations to ensure a smooth customer experience

Requirements

What We're Looking For

• Experience in logistics, transportation, or supply chain — brokerage or account management experience preferred
• Strong communication skills and a customer-first mindset
• Comfortable working in a fast-paced environment with shifting priorities
• Detail-oriented with strong follow-through
• Proficient in Microsoft Office Suite; TMS experience a plus

Why Join Hill Bros?

Hill Bros is a family-owned transportation and logistics company built on seven core values: Tradition, Give a Sh*t, We Not Me, Adaptable, Relentless, Spirit of Service, and Forward-Thinking. We invest in our people and our relationships — with customers and with each other.

Hill Bros Logistics is an Equal Opportunity Employer