Account Manager

Blue State; Oakland (CA); Hybrid; USD 67,000 - 82,000; Full time

Benefits offered by this job

Unlimited time-off

Pro development funds

Health, dental, vision insurance

Flexible health savings accounts

401K with employer match

Parental leave

Pre-tax commuter benefits

Remote work flexibility

Job summary

Blue State is seeking a seasoned Client Services professional in the United States to guide clients and their teams through complex challenges. You’ll translate business needs into briefs that inspire strategy and delivery teams, coordinating across departments to ensure strong outcomes.

You will lead conversations with diverse organizations, fostering growth and bringing fresh perspectives. This role offers remote flexibility and a path to advance through varied industries with Blue State.

Qualifications

• 3+ years of relevant experience in client services, digital marketing, paid media, fundraising or a related area.
• Excellent written and oral communication skills, team oriented mindset, attention to detail.
• Experience with (or willingness to learn) project management tools and methodologies.

Responsibilities

• Coordinate delivery across multiple client accounts, driving the best strategy and/or execution to meet clients’ needs in an agile and responsive way.
• Manage multiple projects simultaneously and understand project priorities in the context of agency and client expectations.
• Coordinate and monitor the work of internal delivery teams to complete tasks on time and within budget.
• Contribute to the production, delivery, and QA of emails, social media content, and web pages.
• Plan, schedule, and estimate costs of new and existing business.
• Draft client-facing proposals and memoranda, presentations, strategic plans, and other internal or client-facing materials.

Skills

Client services

Digital marketing

Paid media

Project management

Communication

Tools

Project management tools

Job description

What to know

Lead clients — and their teams — to greatness. In this role, you’ll work to take our clients’ complex problems, break them down into solvable pieces, and match them with Blue State’ teams and expertise. You’ll serve as a close partner to key clients, instinctively understanding their business challenges and translating them into briefs that inspire our strategy and delivery teams. You’ll lead and facilitate smart conversations with a variety of organizations, challenging their thinking to ensure we deliver the best possible outcome. We value new approaches and perspectives and it's our priority to make space for your growth and development. If you want to advance your career by working with clients facing diverse challenges across a variety of industries, this is the place for you.

What to know

Lead clients — and their teams — to greatness. In this role, you’ll work to take our clients’ complex problems, break them down into solvable pieces, and match them with Blue State’ teams and expertise. You’ll serve as a close partner to key clients, instinctively understanding their business challenges and translating them into briefs that inspire our strategy and delivery teams. You’ll lead and facilitate smart conversations with a variety of organizations, challenging their thinking to ensure we deliver the best possible outcome. We value new approaches and perspectives and it's our priority to make space for your growth and development. If you want to advance your career by working with clients facing diverse challenges across a variety of industries, this is the place for you.

The company

Blue State is a purpose-driven agency. We partner with leading causes, brands, and campaigns and create real change. From AARP and Doctors Without Borders to Amnesty International and Oxfam, we transform how brands and causes raise money, influence policy, build platforms, and grow communities of supporters. Led by the most creative and analytical minds from the political, nonprofit, and brand worlds, Blue State is an independent agency in the US and London.

The Team

Our Accounts and Project Management Team is at the heart of everything we do. Our charge is to take complex problems and break them down into solvable pieces. We are close partners with our clients, understanding their needs, worries and hopes and translating that into inspirational charges for our creative, strategy, and technology teams. We are intellectually curious and love to explore the use of new digital platforms and tools. Our energy and our passion for our work is contagious.

A day in the life

• Coordinate delivery across multiple client accounts, driving the best strategy and/or execution to meet clients’ needs in an agile and responsive way
• Manage multiple projects simultaneously and understand project priorities in the context of agency and client expectations
• Coordinate and monitor the work of internal delivery teams to complete tasks on time and within budget
• Contribute to the production, delivery, and QA of emails, social media content, and web pages
• Plan, schedule, and estimate costs of new and existing business
• Draft client-facing proposals and memoranda, presentations, strategic plans, and other internal or client-facing materials
• Have a clear view of Blue State’s various offerings and identify opportunities to add value and support clients’ needs as they expand or change
• Have a finger on the pulse of cutting-edge developments taking place in tech and digital organizing - inviting opinions from peers and sharing our point of view with clients

What we offer

• Unlimited time-off (inclusive of sick, personal, and vacation days)
• $1,000 annually in professional development funds
• Competitive health, dental, and vision insurance
• Flexible and health savings accounts
• 401K & employer match
• Generous paid holiday schedule
• 12-week fully-paid parental leave for all parents-to-be
• Short-term and long-term disability insurance
• Pre-tax commuter benefits
• Remote work flexibility

We approach in-office working with a hybrid model. On-site presence is welcome for US staff who are within commuting distance of the NY or DC office. Managers retain discretion to require in-person attendance for folks on their discipline or client teams as necessary, including for those whose roles require them to be in person.

The salary for this position is $74,750.

Some Things We're Looking For

• 3+ years of relevant experience in client services, digital marketing, paid media, fundraising or a related area
• Excellent written and oral communication skills, team oriented mindset, attention to detail
• Experience with (or willingness to learn) project management tools and methodologies
• Ability to adapt to new situations, solve problems on the fly, and communicate with those around you.
• Experience project managing paid media campaigns (e.g. paid social, search advertising, or offline advertising)
• Teamwork and scrappiness required. You are adaptable, curious, and always looking for ways to make things more efficient.
• Whether it is Slack, Zoom, or email, you are a clear and responsive communicator. You approach communication with empathy and respect. You manage your time well and are excited to dive into multiple projects at once.
• A shared passion and curiosity for making change. This includes comfort with ambiguity, a restlessness that resists the status quo, and a commitment to quality that ensures we’re always making progress.
• Ability to be resourceful, inspired, and self-driven while jumping in to play different roles on a project.
• The ability to act as a role model at Blue State and embody our working agreements.

At Blue State, diversity is a necessity, not a nice-to-have. We encourage those from underrepresented communities — women, people of color, LGBTQIA+, immigrants, those with disabilities and people at all the intersections in between — to apply. Even if you don’t think your current skill set checks every box, but this role seems to align with your strengths, we want to hear from you.

Blue State is committed to creating an inclusive and accessible application and interview process. If you would like to request a reasonable accommodation for a disability, including the use of AI tools throughout the hiring process, please contact us at [e-mail] with the subject line: Accommodation Request to get started.

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