Account Manager

Brilar; Oak Park (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, optical insurance

HSA & FSA accounts

401(k) with matching

Profit sharing

PTO and Holidays

Ongoing training and career developm…

Tuition assistance

Job summary

Brilar is seeking a relationship-driven Account Manager to strengthen client partnerships and protect recurring business for our landscape, snow, and ice removal services in Michigan. You will serve as the primary contact for an assigned portfolio and collaborate with operations and branch leadership to understand, communicate, and deliver on commitments.

Responsibilities include building trust, conducting site audits, delivering clear reports, and pursuing renewal and expansion opportunities

Qualifications

• Three years of customer service and sales experience.
• Three years in commercial landscape or snow removal industry.
• Proven ability to communicate clearly in writing and speech.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Build, retain, and grow client relationships across lawn maintenance, landscape enhancements, and snow and ice removal services.
• Serve as the primary contact for assigned accounts with timely communication and follow-through.
• Learn each client’s property, priorities, and expectations to address concerns quickly.
• Complete monthly site audits, share clear reports, and coordinate service with operations and leadership.
• Identify and present opportunities that add value and maximize portfolio potential.
• Achieve renewal and upsell sales goals while maintaining records and sold-work information.
• Support resolution of client concerns by clear communication and ownership.
• Represent Brilar professionally at client meetings and events while supporting safety and reporting.

Skills

Customer service

Sales experience

Written communication

Verbal communication

Organization

Time management

Follow-through

Self-motivated

Team collaboration

Driving license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Brilar is looking for a relationship-driven Account Manager who can strengthen client partnerships, protect recurring business, and identify opportunities to expand our services. This role serves as the primary point of contact for an assigned portfolio and works closely with operations and branch leadership to ensure we understand, communicate, and deliver on our commitments.

Who Brilar Is

Brilar is a commercial landscape and snow and ice management company focused on dependable service, strong partnerships, and continuous improvement. Our teams support commercial and municipal properties while working toward a shared mission: deliver high-quality service, operate profitably, and maintain a healthy culture rooted in safety and mutually beneficial relationships.

We live our core values every day: We Win Together. We Take Pride. We Own It. We ARE Safe.

Our team members earn and enjoy the best compensation and benefits in the industry

• Health, dental and optical insurance, as well as a comprehensive menu of other wellness products
• HSA & FSA accounts
• 401-k with matching
• Profit sharing
• PTO and Holiday pay
• Ongoing training and career development
• Real advancement opportunities with help achieving your goals
• Tuition assistance
• And more...

Responsibilities

• Build, retain, and grow client relationships across lawn maintenance, landscape enhancements, and snow and ice removal services.
• Serve as the primary point of contact for assigned accounts and provide timely communication, follow-up, and follow-through.
• Learn each client’s property, service scope, priorities, and expectations so concerns can be addressed quickly and professionally.
• Complete monthly site audits, share clear reports with clients, and coordinate service needs with operations and branch leadership.
• Identify and present enhancement opportunities that add value for the client and maximize portfolio potential.
• Achieve account renewal and enhancement sales goals while maintaining accurate records and complete sold-work information.
• Support the resolution of client concerns by communicating clearly, taking ownership, and partnering with the appropriate internal teams.
• Represent Brilar professionally at client meetings, industry events, networking opportunities, and company meetings while consistently supporting safety and reporting expectations.

Requirements

• A valid driver’s license and the ability to meet Brilar’s driving and insurance requirements.
• At least three years of customer service and sales experience.
• At least three years of experience in the commercial landscape and snow removal industry.
• Strong written and verbal communication, organization, time management, and follow-through.
• A positive, professional, and self-motivated approach with the ability to work independently and collaboratively.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Ability to satisfy pre-employment and ongoing testing requirements and sign required confidentiality, non-disclosure, and non-solicitation agreements.

Brilar LLC, is an Equal Opportunity and E-Verify Employer