Account Manager

Sperber Landscape Companies; Oak Creek (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, and vision insurance

Paid time off

Six holidays

401(k) match

Life insurance

Disability insurance

Signing bonus

Job summary

KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, you will build long-term client relationships, manage service contracts, coordinate with operations, and identify opportunities to enhance client properties through KEI’s full suite of services.

This role blends customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its

Qualifications

• Bachelor’s degree preferred in Horticulture, Landscape Management, Business, or related field.
• 3+ years of experience in landscape account management or related role.
• Strong knowledge of horticulture, turf care, irrigation, and snow/ice management practices.
• Excellent communication, negotiation, and organizational skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Proficiency with CRM and work order management software is a plus.

Responsibilities

• Serve as the primary contact for assigned clients, ensuring needs and expectations are met.
• Oversee contracted landscape maintenance services and ensure quality.
• Coordinate with operations teams to schedule services and address client requests.
• Identify and propose enhancement opportunities and present proposals with estimating and operations teams.
• Track profitability and billing, renewals, and client satisfaction.

Skills

Client management

Communication

Organizational skills

Horticulture knowledge

CRM proficiency

Negotiation

Education

Bachelor’s degree in Horticulture, Landscape Management, Business, or related field

Tools

CRM software

Work order software

Job description

Brief Description

• About KEI

Since 1926, KEI has been enhancing the beauty and functionality of Wisconsin’s outdoor spaces. Headquartered in Oak Creek, we deliver full-service landscape management across the region—from streetscapes in Milwaukee to sports fields, corporate campuses, HOAs, healthcare, and educational institutions.

At KEI, our mission is simple: to provide clients with innovative, sustainable, and high-quality solutions backed by a team of passionate landscape professionals.

Position Overview

KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long-term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEI’s full suite of services.

This role requires a blend of strong customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its promise of excellence.

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.
• Build trust and credibility through regular site visits, proactive communication, and responsive problem-solving.
• Conduct property walks with clients to identify opportunities for enhancements and improvements.

Contract & Service Oversight

• Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.
• Monitor quality standards and ensure crews are aligned with KEI’s service expectations.
• Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.

Enhancement & Growth

• Identify and propose enhancement opportunities to improve client properties and expand KEI’s scope of work.
• Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.
• Collaborate with the Business Developer to pursue additional work within assigned accounts.

Financial & Administrative Management

• Monitor account budgets, profitability, and billing accuracy.
• Ensure timely contract renewals and assist with client retention strategies.
• Track client satisfaction through surveys and feedback, taking proactive steps to maintain long-term relationships.

Requirements

• Bachelor’s degree in Horticulture, Landscape Management, Business, or related field preferred.
• Required: 3+ years of experience in landscape account management, customer service, or related role.
• Strong knowledge of horticulture, turf care, irrigation systems, and snow/ice management practices.
• Excellent communication, negotiation, and organizational skills.
• Proven ability to manage multiple clients and priorities in a fast-paced environment.
• Self-motivated, proactive, and committed to providing exceptional client experiences.
• Proficiency with CRM and work order management software is a plus.

Summary

Why KEI?

We offer a comprehensive benefits package designed to support your success both professionally and personally, including:

• Competitive salary commensurate with qualifications, plus performance incentives
• Company-assigned vehicle and employer-provided cell phone
• Paid Personal Time Off (PTO) and six paid holidays
• Employer-subsidized health, dental, and vision insurance
• 401(k) plan with employer match
• Company-paid life insurance, short-term disability, and long-term disability coverage
• Membership in leading industry trade organizations
• Signing Bonus