Account Manager

Gentherm; Novi (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Gentherm, a global leader in thermal management, seeks an Account Manager to grow strategic automotive customer relationships, including GM and Tesla. You will serve as the main link between Gentherm and customers, driving partnerships, supporting business growth, and ensuring we meet expectations.

The role involves influencing programs from requirements through execution, collaborating with engineering, sales, operations, and leadership, and delivering strong customer satisfaction and revenue

Qualifications

• Bachelor's degree in engineering or business field.
• Minimum 3 years of relevant experience.
• Proficient in Microsoft Excel and PowerPoint.
• Proficient with CRM software such as Campfire.

Responsibilities

• Identify and develop new business opportunities to grow sales and market share per KPI.
• Manage all commercial aspects of new identified business.
• Obtain customer RFQs for new business.
• Provide customer price targets to internal teams.
• Participate in the Quote Kick-off and share financial details with the team.
• Approve final price, price breakdowns and customer response letters.
• Represent the Voice of the Customer in pricing discussions over the life of the project.
• Maintain CRM records including volume forecast and pricing for programs.

Skills

Excel

PowerPoint

Education

Bachelor's degree in engineering or business

Tools

CRM Campfire

Job description

Your Career. Your Impact. Your Future.

At Gentherm, we believe the next big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Be part of our team where a human-centric mindset drives everything we do-from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world.

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives.

Account Manager

Impact and Opportunity

This is an exciting opportunity to play a key role in managing and growing strategic customer relationships with leading automotive manufacturers, including General Motors and Tesla. As an Account Manager, you will serve as a critical link between our organization and our customers, driving strong partnerships, supporting business growth, and ensuring we consistently deliver on customer expectations.

You'll have the opportunity to influence high-profile programs from customer requirements through execution, collaborate cross-functionally with engineering, sales, operations, and leadership, and build relationships with key customer stakeholders. This role offers meaningful visibility into the evolving automotive industry while providing the opportunity to directly contribute to customer satisfaction, revenue growth, and long-term business partnerships.

Essential Functions and Responsibilities

• Identify and develop new business opportunities, increase sales, profits and market share (as per Department KPI) in accordance with the company's thermal and pneumatic systems strategic direction through diverse sources, such as IHS data, press releases, trade shows or customer announcements (new models, face lifts, model replacements)
• Manage all commercial aspects of new identified business (Business Case Development) in a timely, efficient and cost-effective manner
• Obtain customer RFQ's for new business
• Provide customer price targets to internal teams
• Participate in the Quote Kick-off meeting and provide all the financial details to the team as required
• Approve final price, price breakdowns and customer response letter.
• Achieve successful program awards
• Represent the "Voice of the Customer" from a financial perspective to the internal teams (price negotiations, LTA, ECR price changes, price discrepancy) for the life of the project
• Develop and maintain frequent and effective communication with assigned customer base in order to review/resolve any price discrepancies/other financial issues as well as to ensure the development of future business opportunities
• Participate and provide input in internal cost reduction activities
• Maintain accurate records in CRM systems. Input and update volume forecast and piece price for awarded and targeted programs into the Gentherm budgeting/forecasting tool
• Represent Gentherm as the main customer interface fostering and further developing a strong relationship
• Interface with internal global team to achieve objectives as needed

Minimum Qualifications

• Bachelor's degree in engineering or a business related-field.
• Minimum of 3 years of relevant experience
• Proficient in Microsoft Excel and PowerPoint
• Proficieny with CRM software such as Campfire

Preferred Qualifications

• Experience with Automotive OEMs and Tier 1 Supplier

Nice to know

Travel: Up to 30% Local

COMPETENCIES:

• Deliver Results
  • Understand the mission and output of your team; set SMART objectives and deliver
• Drive Change
  • Focus on agility and commitment to continuous improvement; Understand and act on internal and external drivers of change
• Build Capability
  • Foster a culture of learning and development; Support individual growth through continuous feedback to achieve personal and professional goals
• Cultivate Innovation
  • Openly embrace, create, implement and support new and innovative ideas, processes and technology that deliver business results

PHYSICAL DEMANDS/WORK ENVIRONMENT (US):

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. Gentherm is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.