Account Manager

Cleveland--cliffs-1; Novi (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Cleveland-Cliffs Inc. in Novi, MI seeks an Automotive Account Manager to support automotive accounts with full cycle negotiations, pricing, and planning. You will build strong customer relationships and advocate for clients within Cleveland-Cliffs and with internal teams.

The role focuses on sales planning, forecasting, and strategic contract negotiations across North America, with travel as needed and a commitment to outstanding service and teamwork.

Qualifications

• Manage quotes, production pricing, claims, and new business launch support.
• Forecasting and inventory management for assigned accounts.
• Identify customer needs and develop sales opportunities in North America.

Responsibilities

• Manage quotes and sales orders for assigned accounts.
• Maintain production pricing and forecast messaging.
• Develop opportunities by analyzing customer needs and market trends.
• Coordinate with engineering, service, marketing, accounting, finance, customer service and production.
• Travel as required.
• Deliver excellent customer service via in-person, phone, email and virtual channels.

Skills

Account management

Negotiation

Sales planning

Customer relationship

Communication

Forecasting

Teamwork

Presentation

Multitasking

Travel readiness

Education

High School Diploma or GED

Bachelor's degree preferred

MBA a plus

Tools

Microsoft Excel

PowerPoint

CRM software

Job description

Location: Novi, MICleveland-Cliffs has an immediate opportunity for an Automotive Account Manager in Novi, MI. The Account Manager is responsible for supporting accounts based on product segment, full cycle negotiations, business planning, and sales planning. They will also have a strong customer relationship focus and will be seen as a sales business liaison, advocating for their customers internally and Cleveland-Cliffs externally.Summary of Responsibilities:Account management with responsibilities for quotes, maintaining production pricing, claims, new business launch support, problem resolution, forecasting, and inventory managementMaintain contact on an intermediate and advanced level with established customers, identify customer needs and develop sales opportunities in the North American regionMake decisions at an intermediate levelAnalyze and interpret customer, competitor & market trends on an intermediate to advanced levelAchieve sales and margin targets. Proactive involvement in strategic planning and contract negotiationsMust be able to communicate quality and delivery issues and coordinate problem resolution and performance improvementCommunicate customer's expectations inside the organizationWork closely as part of a team with engineering, technical service, marketing, accounting, finance, customer service and productionDeliver excellent customer service in person, on phone, or through email and other virtual communicationsGain proficient product knowledge to promote Cleveland-Cliffs steels within the automotive industryTranslate key financial components with accounts and the business internally and externallyTravel is requiredOther duties as assignedMinimum Qualifications:High School Diploma or GED with relevant work experienceAbility to handle multiple projectsAbility to process all sales quotations, and sales orders for assigned account(s)Ability to set and manage prioritiesExcellent written and verbal communication skillsStrong negotiation skillsProficient in Microsoft Office tools, especially Word, Excel, and PowerPointPreferred Qualifications:Bachelor's degree in related field, MBA is a plus3-5 years of customer service, account management, or similar experience in a manufacturing environment; steel or automotive industry preferredAdvanced diplomatic skillsStrong presentation skillsCleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.