Account Manager

Cleveland-Cliffs; Novi (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Cleveland-Cliffs is hiring an Automotive Account Manager in Novi, MI to support accounts across product segments, manage quotes and pricing, and lead strategic customer interactions. You will collaborate with cross-functional teams to maintain strong relationships and drive sales opportunities across North America.

The role requires strong negotiation and communication skills, experience with sales quotations, and willingness to travel to maintain customer partnerships.

Qualifications

• High School Diploma or GED with relevant work experience.
• Ability to handle multiple projects.
• Ability to process all sales quotations, and sales orders for assigned account(s).
• Ability to set and manage priorities.
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Proficient in Microsoft Office tools, especially Word, Excel, and PowerPoint.

Responsibilities

• Manage quotes, pricing, claims, new business launch support, and forecasting for assigned accounts.
• Maintain intermediate/advanced contact with established customers in North America to identify needs and opportunities.
• Support contract negotiations and targeted sales plans to achieve sales and margin targets.
• Analyze market trends and customer feedback to inform strategic decisions.
• Coordinate with engineering, marketing, finance, and production to ensure customer satisfaction and issue resolution.
• Travel as required to maintain customer relationships and business opportunities.

Skills

Negotiation skills

Communication skills

Multi-project management

Priority management

Customer relationship

Education

Bachelor's degree in related field

MBA is a plus

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Location: Novi, MI

Cleveland-Cliffs has an immediate opportunity for an Automotive Account Manager in Novi, MI. The Account Manager is responsible for supporting accounts based on product segment, full cycle negotiations, business planning, and sales planning. They will also have a strong customer relationship focus and will be seen as a sales business liaison, advocating for their customers internally and Cleveland-Cliffs externally.

Summary Of Responsibilities

• Account management with responsibilities for quotes, maintaining production pricing, claims, new business launch support, problem resolution, forecasting, and inventory management
• Maintain contact on an intermediate and advanced level with established customers, identify customer needs and develop sales opportunities in the North American region
• Make decisions at an intermediate level
• Analyze and interpret customer, competitor & market trends on an intermediate to advanced level
• Achieve sales and margin targets. Proactive involvement in strategic planning and contract negotiations
• Must be able to communicate quality and delivery issues and coordinate problem resolution and performance improvement
• Communicate customer's expectations inside the organization
• Work closely as part of a team with engineering, technical service, marketing, accounting, finance, customer service and production
• Deliver excellent customer service in person, on phone, or through email and other virtual communications
• Gain proficient product knowledge to promote Cleveland-Cliffs steels within the automotive industry
• Translate key financial components with accounts and the business internally and externally
• Travel is required
• Other duties as assigned

Minimum Qualifications

• High School Diploma or GED with relevant work experience
• Ability to handle multiple projects
• Ability to process all sales quotations, and sales orders for assigned account(s)
• Ability to set and manage priorities
• Excellent written and verbal communication skills
• Strong negotiation skills
• Proficient in Microsoft Office tools, especially Word, Excel, and PowerPoint

Preferred Qualifications

• Bachelor's degree in related field, MBA is a plus
• 3-5 years of customer service, account management, or similar experience in a manufacturing environment; steel or automotive industry preferred
• Advanced diplomatic skills
• Strong presentation skills

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.