Account Manager

Niural AI; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary plus commission

Equity participation

Top-of-the-line health benefits

401(k) plan

High-ownership role

Job summary

Niural AI is seeking an Account Manager to own and grow a portfolio of client accounts in New York City. This role entails deepening relationships, identifying upsell opportunities, and ensuring clients derive maximum value from our HR, payroll, and benefits products. The ideal candidate will have 2–4 years of relevant experience, excellent communication skills, and a strong ability to manage multiple accounts effectively. Compensation ranges from $80K to $100K with competitive benefits.

Qualifications

• 2–4 years of experience in account management or customer success.
• Familiarity with HR, payroll, PEO, or benefits products.
• Strong relationship-building skills and ability to identify expansion opportunities.
• Excellent communicator with experience presenting to senior decision-makers.
• Highly organized in managing a large book of business.
• Comfortable in a fast-paced startup environment.

Responsibilities

• Own a portfolio of client accounts as the primary point of contact.
• Identify and execute upsell and cross-sell opportunities.
• Build deep relationships with key stakeholders.
• Conduct business reviews to assess client health and needs.
• Partner with Sales, Customer Success, and Product teams.
• Maintain accurate CRM records of account activity and forecasts.
• Meet revenue expansion targets.

Skills

Account management

Customer success

Relationship building

Communication

Organizational skills

Job description

About The Job

As an Account Manager on our GTM team, you will own and grow a portfolio of client accounts. Your focus will be on deepening relationships, identifying upsell and cross-sell opportunities across our US payroll, employee benefits, PEO, and Global EOR products, and ensuring your clients get maximum value from the Niural platform.

This is a strategic, relationship‑first position for someone who thrives on becoming a trusted advisor to their book of business.

What You Will Do

• Own a portfolio of client accounts, serving as their primary point of contact at Niural
• Identify and execute upsell and cross-sell opportunities across Niural's suite of HR, payroll, PEO, and EOR products
• Build deep relationships with key stakeholders including CFOs, COOs, HR leaders, and payroll administrators
• Conduct regular business reviews to assess client health, surface new needs, and present relevant solutions
• Partner closely with Sales, Customer Success, and Product teams to advocate for client needs
• Maintain accurate CRM records including account activity, revenue forecasts, and pipeline data
• Meet or exceed monthly, quarterly, and annual revenue expansion targets

About You

• 2–4 years of experience in account management, customer success, or a related client‑facing role
• Familiarity with HR, payroll, PEO, or benefits products — you can speak the language of your clients
• Strong relationship‑building skills with a natural ability to identify and act on expansion opportunities
• Excellent communicator, both written and verbal, with experience presenting to senior decision‑makers
• Highly organized with the ability to manage a large book of business without dropping the ball
• Comfortable working in a fast‑paced startup environment with evolving priorities
• Based in or willing to work from New York City

What We Offer

• Competitive base salary plus commission
• Equity participation
• Top‑of‑line health benefits and 401(k)
• A high‑ownership role at one of the most ambitious startups in fintech and HR tech

Compensation Range

$80K - $100K