Account Manager

Daniels Health; New York (NY); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Daniels Health in New York seeks an energetic Account Manager to own a key portion of our NY book, delivering exceptional service to acute care clients and driving project management initiatives. You will manage a portfolio, build relationships with stakeholders, and identify upsell opportunities.

Responsibilities include developing account strategies, auditing contracts, coordinating with operations, sales, logistics, and finance, and leading quarterly business reviews to improve performance

Qualifikationen

• 5+ years of industry experience preferred.
• Excellent verbal and written communication skills.
• Strong presentation skills with value-based selling confidence.
• Ability to use Salesforce.com and Microsoft Office effectively.

Aufgaben

• Support the development and execution of account strategies focusing on client retention, revenue growth, and profitability.
• Act as trusted advisor to portfolio of customers and align their needs with our solutions.
• Develop a blueprint for key accounts including contracts, services, and purchasing groups.
• Coordinate cross-functional teams to drive outcomes and solve problems for the customer.
• Educate clinical staff on products and services related to safety, sustainability, and compliance.

Kenntnisse

Relationship building

Communication

Presentation skills

Computer skills

Tools

Salesforce

Microsoft Office

Jobbeschreibung

We are looking for an energetic Account Manager to take ownership of a crucial part of the New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.

The Account Manager willplay a critical part indriving maximum value within our acute care customers by focusing largelyonclient retention and account developmentin our rapidly growing customer base. The Account Manager willalsotake ownership of a portfolio of customersas well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuringtargets and satisfaction levels are met.

Responsibilities

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter-departmentally for the customer
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Be able to provide product expertise across our full service offering
• Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
• Ability to support new product installations or new program implementations at a customer site
• Support strategic customer meetings to communicate best practices, business results and successes
• Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Requirements

• 5+ years of industry experience
• Strong relationship building skills
• Hospital services or related service industry experience highly desirable
• Excellent verbal and written communication skills
• Strong presentation skills with value based selling confidence
• Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

$90,000 - $130,000 a year

The position is eligible for commission. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.