Account Manager

Daniels Health; City of Rochester (NY); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Daniels Health & Sharpsmart is seeking an energetic Account Manager to own a crucial portion of the New York book of business. You will retain clients, drive growth, and collaborate with cross-functional teams to maximize value for acute care customers.

You will maintain relationships with key stakeholders, identify upsell opportunities, and ensure targets and satisfaction levels are met while participating in project management and customer education.

Qualifikationen

• 5+ years of industry experience.
• Strong relationship-building skills.
• Excellent verbal and written communication.
• Strong presentation skills with value-based selling.
• Experience with Salesforce.com and Microsoft Office.

Aufgaben

• Support development and execution of account strategies to drive retention, revenue growth, and profitability.
• Be a trusted advisor by understanding client needs and aligning them with solutions.
• Develop blueprints for key accounts incl. terms, services, and buying groups.
• Manage projects and coordinate cross-functional teams to deliver outcomes.
• Educate clinical staff on products and services related to safety and efficiency.
• Provide product expertise across the full service offering.
• Audit accounts and manage KPIs related to safety, sustainability, and compliance.
• Support new product installations and program implementations at customer sites.
• Lead strategic customer meetings and quarterly business reviews with stakeholders.

Kenntnisse

5+ years experience

Relationship building

Excellent communication

Presentation skills

Salesforce.com

MS Office

Tools

Salesforce.com

Microsoft Office

Jobbeschreibung

Account Manager

Team: Sales - Business Development

Location: Rochester, NY, New York, NY

Commitment: Full Time

Workplace Type: hybrid

Salary:

The position is eligible for commission. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

We are looking for an energetic Account Manager to take ownership of a crucial part of the New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.

Account Manager willplay a critical part indriving maximum value within our acute care customers by focusing largelyonclient retention and account developmentin our rapidly growing customer base. The Account Manager willalsotake ownership of a portfolio of customersas well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuringtargets and satisfaction levels are met.

Responsibilities

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter-departmentally for the customer
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Be able to provide product expertise across our full service offering
• Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
• Ability to support new product installations or new program implementations at a customer site
• Support strategic customer meetings to communicate best practices, business results and successes
• Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Requirements

• 5+ years of industry experience
• Strong relationship building skills
• Hospital services or related service industry experience highly desirable
• Excellent verbal and written communication skills
• Strong presentation skills with value based selling confidence
• Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

Learn more about us and our mission!

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post-offer hiring process.