Account Manager

SOVRA; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

SOVRA is seeking a candidate for a role focusing on community outreach and support for NY and NJ procurement programs. Responsibilities include building relationships with local governments and providing training on technology usage.

This position requires strong interpersonal skills and the ability to work autonomously, with travel expected 50-60% of the time. Successful candidates will have a background in customer-oriented roles and an understanding of public procurement.

Qualifications

• Experience in Account Management, Customer Success, or Customer Support.
• Understanding of government or public procurement.
• Comfort working remotely and building relationships.

Responsibilities

• Attend community events and host webinars for local governments.
• Gather information on program expansion blockers and conduct gap analysis.
• Provide training and education on technology and participation processes.

Skills

Account Management

Customer Success

Customer Support

People skills

Remote work

Tools

SOVRA technology

Job description

About The Job

You’ll support our NY and NJ state and county procurement programs (NJ Start, EPC, and OGS), acting as one part customer success and one part brand ambassador. Using your network, you’ll build relationships with local governments and suppliers, enabling and educating them through community events and hosted webinars.

This role is ideal for someone with experience in government or public procurement, as a large part of your work is leveraging relationships to expand program adoption. Candidates should be prepared to travel between 50-60% of their time.

What will your main responsibilities look like?

In This Role, You Will

• A. Own local government outreach by attending community events, hosting webinars, sending emails, and building brand awareness.
• B. Support program strategy by gathering information on program expansion blockers, doing gap analysis, and sharing your findings internally to our broader Program team.
• C. Provide baseline training and program education to local governments on how to use our technology and the process of participating in our programs.

What will success look like?

• At 3 months you will… have fully onboarded and be participating in your first community events.
• At 6 months you will… be assigned to a specific program (or two) that you’ll continue to own moving forward.
• At 12+ months you will… have successfully converted ## new program participants, leveraging existing and new relationships.

What elements of your professional background will be necessary and useful in this role?

• Experience in Account Management, Customer Success, Customer Support, or another customer‑oriented role that has an educational aspect to the job.
• Understanding of or direct experience in government or public procurement.
• A real people person – you love meeting new people and building relationships over time.
• Comfort working remotely, autonomously, and with a collaborative approach.
• Knowledge of SOVRA technology is a plus!
• Required: Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time.
• Required: Must be physically located in one of the following states: MA, NJ, NY, or PA

At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices.

International Data Base Corp doing business under SOVRAtm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.