Account Manager

North American Bancard; New York (NY); Remote; USD 50,000 - 102,000; Full time

Job summary

A leading company in payment solutions seeks an Account Manager to manage client portfolios and enhance customer relationships. This remote role involves proactive engagement with clients, ensuring satisfaction, and promoting product adoption. Ideal candidates will have strong communication and customer service skills, with a focus on building long-term relationships. Join a diverse team committed to supporting entrepreneurs and driving success in the hospitality tech market.

Benefits

Medical, Dental, & Vision Coverage

Flexible Paid Time Off

401(k) + Match

Mental Health & Well-Being Support

Paid Maternity & Paternity Leave

Education Assistance

Company-funded Lifestyle Spending Account

Qualifications

• Minimum 3 years' account management and customer service experience.
• Technical proficiency and interest in software products under NAB Technology.

Responsibilities

• Build positive long-term relationships to maintain current clientele.
• Act as a product expert to ensure that products meet clients' needs.
• Place outbound calls to merchants to offer proactive support.

Skills

Communication

Customer Service

Organizational Skills

Technical Proficiency

Relationship Building

Education

Bachelor’s Degree

High School Diploma

Job description

Account Manager

North Hospitality - Remote (New York City, NY)

The Account Manager is responsible for managing all aspects of premier client portfolios and business relationships. Responsible for building and maintaining strong relationships with North Hospitality customers.

This role proactively engages existing customers to help optimize their operations and use of technology while driving the adoption of features and integrations available.

What you'll do:

1. Build positive long-term relationships to maintain current clientele and increase sales opportunities.
2. Act as a product expert to ensure that product and services meet clients' needs.
3. Place outbound calls to merchants to offer proactive support and promote product/feature adoption.
4. Visit client locations to ensure satisfaction and promote contract renewal.
5. Develop add-on business and new product adoption with existing accounts.
6. Lead projects to improve the client lifecycle and experience.
7. Maintain positive customer relations and coordinate with internal departments to handle requests and questions.
8. Respond to correspondence within 24 hours.
9. Log calls and emails for tracking and analysis.

What we need from you:

• High school diploma or GED; Bachelor’s Degree or equivalent experience.
• Minimum 3 years' account management and customer service experience.
• Strong relationship-building skills and customer satisfaction record.
• Excellent communication skills.
• High energy, detail-oriented, positive attitude, autonomous and team-oriented.
• Strong customer service skills and responsiveness.
• Highly organized with good follow-up skills.
• Self-starter, adaptable, and proactive.
• Ability to multitask and manage multiple projects.
• Technical proficiency and interest in software products.
• Understanding diverse client styles and business goals.
• Willingness to travel, including out-of-state.

Preferred:

• Sales-related experience.

Travel requirement: 30%

Salary range: $50,000-$102,000, based on location and experience.

What we offer:

• Comprehensive benefits including health coverage, PTO, 401(k), mental health support, parental leave, education assistance, and lifestyle account.

Who we are:

North is committed to helping entrepreneurs grow their businesses with end-to-end payment solutions. We value diversity, inclusion, and innovation. Join us and make your mark in payments technology. Visit our website: north.com