Account Manager

Jobtailor; New Orleans (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in New Orleans is seeking a motivated Client Services Associate to support and optimize digital media campaigns across display, video, and social platforms. You will work closely with clients and internal teams to ensure smooth delivery and data-driven decision making.

Ideal candidates have 0–1+ years in digital advertising, strong communication skills, and a customer‑centric mindset. Proficiency in Excel and Google Workspace is important, with bonus familiarity in Adobe Creative

Qualifications

• Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred).
• 0–1+ years of client services, digital media, or advertising experience.
• Excellent verbal and written communication skills, including strong phone and presentation abilities.
• Strong customer‑service mindset focused on satisfaction, resolution, and loyalty.
• Strong analytical and problem‑solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace.
• Ability to assess large amounts of data and understand digital campaign performance.
• Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.).
• Familiarity with Adobe Creative Suite (bonus).
• Understanding of advertising creative asset use and management (video, display, audio) (bonus).
• Strong budgeting management and financial literacy (bonus).

Responsibilities

• Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms.
• Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance.
• Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting.
• Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs.
• Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign.
• Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams.
• Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long‑term growth.
• Manage all assigned client accounts to contribute to monthly revenue goals.

Skills

Verbal communication

Written communication

Analytical thinking

Data interpretation

Excel proficiency

Google Workspace proficiency

CRM usage

Education

Bachelor’s degree (Marketing/Advertising preferred)

Tools

Excel

Google Workspace

CRM platforms

Adobe Creative Suite (bonus)

Job description

Responsibilities

• Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms.
• Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance.
• Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting.
• Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs.
• Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign.
• Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams.
• Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long‑term growth.
• Manage all assigned client accounts to contribute to monthly revenue goals.

Requirements

• Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred)
• 0–1+ years of client services, digital media, or advertising experience
• Excellent verbal and written communication skills, including strong phone and presentation abilities
• Strong customer‑service mindset focused on satisfaction, resolution, and loyalty
• Strong analytical and problem‑solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace
• Ability to assess large amounts of data and understand digital campaign performance
• Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.)
• Familiarity with Adobe Creative Suite (bonus)
• Understanding of advertising creative asset use and management (video, display, audio, etc.) (bonus)
• Strong budgeting management and financial literacy (bonus)

Core Competencies

Demonstrates strong analytical and problem‑solving capabilities to optimize digital media campaigns while effectively managing client accounts and communication. Proficient in utilizing SaaS platforms and Excel to assess campaign performance and drive ROI.