Account Manager

Wallace Management Company LLC; Murfreesboro (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid holidays and vacation

Job summary

Wallace Management Company LLC is hiring an Account Manager to deliver outstanding customer service and help manage loan applications at our Murfreesboro, TN branches. You will handle in-person and phone inquiries, assist with payments, and ensure a smooth loan process.

Responsibilities include maintaining customer relationships, monitoring loan status, and contacting customers with overdue payments. Occasional travel may be required.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills.
• Reliable, friendly and professional demeanor.

Responsibilities

• Provide quick and friendly customer service in person or by phone and process loan payments.
• Prepare loan documents and manage the application process.
• Build and maintain positive customer relationships and monitor loan status.
• Contact customers to help them get back on track if payments are overdue.
• Partner with management to maintain branch standards and grow the business.

Skills

Customer service

Communication

Sales

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we're looking for you!

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.

Why Wallace Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Account Manager Role Responsibilities include:

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

This position may require occasional travel.

Full-Time/Part-Time Full-Time