Account Manager

Ostrom Creative; Minnetonka (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Ostrom Creative is seeking a seasoned client-services professional to manage timelines, budgets, and deliverables across campaigns. You’ll learn clients’ business, spot opportunities, and help shape strategy before execution.

Bring ideas, a strong point of view, and a collaborative spirit to our boutique agency that does big work in a small team. You’ll juggle multiple client relationships, translate needs for the creative team, and keep projects on track with clear communication and organized

Qualifications

• 3-5 years of agency client-service experience.
• Strong client-facing demeanor with a professional poker face.
• Ability to juggle multiple spinning plates without errors.
• Excellent written and verbal communication.
• Strong time management and organizational skills.
• Collaborative mindset and ability to work with cross-functional teams.
• Proficiency with MS Office, Google suite, Slack and basic accounting tools.

Responsibilities

• Manage timelines, budgets and deliverables for client projects.
• Maintain strong client relationships and manage expectations.
• Translate client needs into actionable guidance for the creative team.
• Shape strategy by understanding client business and night-guards of issues.
• Offer constructive, honest feedback to improve work without crushing morale.
• Keep projects on time, on budget, and avoid scope creep.
• Write briefs, timelines and recaps to stay organized.

Skills

Client relations

Communication

Time management

Organizational skills

Multitasking

Team collaboration

Attention to detail

Tools

Microsoft Office

Google Ads

Facebook Ads

Slack

Dropbox

QuickBooks

Job description

Look, we’re Ostrom Creative. We’re small but scrappy. Pint-sized but caffeinated. The kind of outfit that gets called “boutique” when people can’t figure out how we’re pulling off agency-level work with a team that could fit in a decent-sized lifeboat. (Including appropriate flotation devices.)

We create things that people notice. Brands. Campaigns. Websites. Words. Pictures. Ideas. The stuff that helps good companies become harder to ignore. We think. We question. We make. And when everyone else starts heading in the same direction, we have a tendency to wander off. That’s what Free Thinking for Hire™ is all about.

What we need:

Someone who can juggle flaming chainsaws while keeping a smile plastered on their face. (Okay, not literally. Insurance won’t cover that.)

You’ll manage timelines, budgets and deliverables. That’s the job. But we’re looking for someone who wants to get further upstream than that. Learn the clients' business. Understand what keeps them up at night. Spot opportunities they haven’t. Help shape the strategy before everyone starts making stuff.

You’ll be expected to bring ideas. Lots of them. We expect you to have a point of view. We expect you to contribute. And every once in a while, toss a chainsaw of your own.

What you’ll be doing while your friends wonder what “agency life” even means:

• Babysitting grown adults (managing client relationships).
• Translating client-speak into things our creative team can execute.
• Taking messy ideas and shaping them into strategies that make sense.
• Offering feedback that’s honest, smart, and doesn’t crush souls.
• Keeping projects on time, on budget, and out of the ditch.
• Writing briefs, timelines, and recaps that make you sound far more organized than you feel.
• Light accounting (don’t panic—just spreadsheets and QuickBooks, not Wall Street).

What you’ll need to survive this gig:

• 3-5 years of agency client-service experience (the real kind, not “my cousin’s start-up once had a logo”).
• A client-facing poker face.
• The ability to manage multiple spinning plates without letting them smash on the floor.
• Communication skills sharper than a Ginsu knife.
• Time management, problem-solving, and enough organizational sense to keep color-coded calendars from looking like abstract art.
• And yes—you have to play nice with others. Even on Mondays.
• Know your way around Microsoft, Google, Slack, Dropbox, QuickBooks, and the other usual suspects.
• Can dabble in Google Ads or Meta Ads without breaking the internet.
• A working knowledge of semicolons.