Account Manager

City Wide Facility Solutions

Minneapolis (MN)

On-site

USD 60,000 - 80,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive salary

Comprehensive benefits package (medical, dental, vision)

Opportunities for advancement and professional development

Job summary

A leading facility management company is looking for a Facility Solutions Manager in Minneapolis. The role involves managing client accounts, customizing service strategies, and negotiating service agreements. Candidates should have over 3 years of facility management experience, be detail-oriented, and possess strong communication skills. The position offers competitive salary and benefits within a collaborative team culture focused on excellence and client impact.

Qualifications

3+ years of experience in facility management, operations, or building services.
Expertise in Microsoft Office and comfortable with database/CRM technology.
Candidate must reside in or near the Minneapolis Metropolitan Area.

Responsibilities

Manage day-to-day operations, retention, and satisfaction for multiple client accounts.
Customize service strategies and scheduling that exceed client expectations.
Negotiate service agreements and pricing for new contracts.

Skills

Facility management experience

Detail-oriented

Proactive communication

Microsoft Office expertise

CRM technology proficiency

Education

High school diploma

Bachelor’s degree (preferred)

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.

What You’ll Do

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
Customize service strategies and scheduling that exceed client expectations.
Negotiate service agreements and pricing for new contracts and add-on solutions.
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide

Competitive salary, benefits, and growth potential.
Dynamic, supportive team culture focused on excellence and client impact.
Opportunities for advancement and professional development.
Make a real difference for clients, contractors, and your career.

Ready to drive performance and make an impact? Apply now!

You’ll Succeed Here If

You have 3+ years’ experience in facility management, operations, or building services.
You’re detail-oriented, proactive, and confident in building relationships.
You communicate clearly—verbally and in writing—with clients and teams.
Expert in Microsoft Office and comfortable with database/CRM technology.
You hold a high school diploma (Bachelor’s degree preferred).
You have reliable transportation for on-site visits.
Candidate must reside in or near the Minneapolis Metropolitian Area

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.