Account Manager

Amla Commerce (Creator of Artifi and Znode); Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

A global software company is seeking a motivated Account Manager to drive growth and oversee high-value accounts. The successful candidate will generate additional revenue from existing customers while maintaining satisfaction. Responsibilities include managing contracts and budgets, running customer reviews, and developing retention strategies. Ideal candidates have over 3 years of Account Management experience and are proficient with digital marketing and ecommerce platforms.

Qualifications

• 3+ years of Account Management experience.
• Ability to anticipate customers' needs with appropriate products.
• Proficient with digital marketing and ecommerce tools.

Responsibilities

• Manage a book of business and create growth strategies.
• Run quarterly customer reviews with leadership support.
• Forecast and plan organic revenue quarterly.

Skills

Account Management experience

Customer-focused advocacy

Digital marketing platforms knowledge

Ecommerce platforms experience

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Google Cloud

CRM software

Job description

Company Overview

Amla Commerce is a global software company that has grown from the belief that ecommerce software should enable sustainable growth. The company offers two products: Artifi Labs, an ecommerce product customization platform that allows shoppers to personalize, customize, and configure products, and Znode, an enterprise B2B ecommerce platform with built-in features to manage content, site search, product information, and multi-store functionality.

Job Summary

Amla Commerce seeks a motivated Account Manager to drive growth, oversee high-value accounts, and identify new opportunities. The successful candidate will focus on generating additional revenue from existing customers and fostering organic revenue growth. As the Account Manager, you will be responsible for achieving quarterly and annual revenue targets while maintaining high levels of customer satisfaction. This is an excellent opportunity to join a growing company that offers competitive compensation.

Key Responsibilities

• Manage a book of business and create a growth strategy for each account.
• Manage license contracts and revenue.
• Run quarterly customer reviews with leadership and customer success team support, providing business solutions.
• Work across departments to ensure quarterly goals are reached.
• Forecast and plan organic revenue quarterly and annually.
• Provide legendary customer service with the help of sales, product support, and customer success teams.
• Develop and oversee customer retention.
• Recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service.
• Manage budget and hit or exceed annual goals established.
• Prepare internal and external corporate documents for team members and industry partners.
• Schedule meetings and appointments and manage travel itineraries.

Qualifications

• 3+ years of Account Management experience.
• A customer-focused internal advocate focused on driving growth throughout the customer's life cycle.
• Ability to anticipate and match customers' needs with appropriate products and services.
• Experience with digital marketing platforms and ecommerce platforms, and a real passion for new technologies.
• Strong understanding of analysis of ecommerce websites for optimization and best practices.
• Proficient in Microsoft Office/Google Cloud, with the ability to become familiar with corporate-specific programs and software, including CRM.
• Comfortable working under pressure in a fast-paced environment.
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.
• Exceptional interpersonal skills.
• Friendly and professional demeanor.

To Apply

Submit your resume in the form below or email it to [e-mail].

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Software Development