Account Manager

Socket.dev; Menomonee Falls (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Dynamic Tool Corporation is seeking an Account Manager to promote all aspects of the business from product inception through commercialization of molded plastic parts. You will manage customer relationships, coordinate proposals, and help drive annual forecasts and revenue growth across current and new accounts.

The role requires strong project management and communication skills, experience with CRM systems, and the ability to coordinate cross-functional teams to deliver on customer needs.

Qualifications

• 3+ years of related experience.
• Proven experience in project management, sales, or customer service.
• Strong interpersonal and communication skills.
• Ability to manage multiple accounts and projects simultaneously.
• Up to 2 years of formal post-high school specialized trade, technical school, or college
• 2-4 years of formal post-high school specialized trade, technical school, or apprenticeship in mold making, design or manufacturing.
• Microsoft Office Proficiency
• CRM system familiarity is beneficial.

Responsibilities

• Support a safe and hospitable working environment.
• Understand the NDA process.
• Identify and provide feedback on process improvements.
• Use approved processes to manage data, communication, design, project development, proposal development and customer communication.
• Coordinate with internal departments to promote efficiency and consistency.
• Produce organized documentation and forms to support project status communication.
• Understand injection mold engineering and manufacturing from start to finish.
• Participate in internal meetings.
• Assist in customer visits and kickoff events as needed.
• Update the team on project status during quoted lead-time.
• Understand and follow internal procedures and processes.

Skills

Project management

Sales

Customer service

Interpersonal skills

CRM familiarity

Microsoft Office

Education

Post-high school technical training

Technical apprenticeship in mold making/manufacturing

Tools

CRM system

Microsoft Office

Job description

Description

MISSION & CORE VALUES:

At Dynamic Tool Corporation, it is our mission to inspire those around us through growth, quality, and innovation.

We successfully and continuously accomplish this mission through our core values:

• Excellence – Giving nothing less than our best effort to every application
• Integrity – Operating with respect and support for others
• Safety – Ensuring our shared environment is clean, organized
• Customer-Focus – Absolute accountability and proactive effort to ensure their success

Through adhering to the principles of our mission and consistently gauging our actions to our core values, it is our vision to become our customer’s first choice by leaving a lasting, positive impression on the industry.

JOB PROFILE SUMMARY:

The Account Manager is responsible for promoting all aspects of the Dynamic Tool Corporation. This takes into consideration all services from product inception through commercialization of molded plastic injection moulded parts. It is critical that the Account Manager understands the complete business development strategy as communicated by the leadership team for sustaining current accounts and the development of new customers and corresponding business opportunities. Equally, it is essential that the Account Manager has a comprehensive understanding of the sales process flow and all required procedures to develop estimates and coordinate efforts to update and properly close business proposals. The Account Manager will be involved at a high level in the development of annual forecasts and growth initiatives. The Account Manager will participate and be instrumental in the execution of evolving business practices to promote improvement, professional representation to external stakeholders while supporting open communication and development of a safe work environment. Key Performance indicators of Account Manager are customer retention, customer satisfaction, attaining target program profitability and increase to overall corporate revenue.

ESSENTIAL JOB DUTIES:

The individual in this position must be able to successfully perform the job duties listed below.

Responsibilities:

• Support a safe and hospitable working environment.
• Understand the preferred pre-approved NDA process.
• Identify and provide feedback on all process improvements.
• Utilize company approved processes to manage data, communication, design, project development, proposal development and communication to the customer.
• Understand and use internal departmental support network to promote efficiency and consistency.
• Represent the bridge between the internal resources and departments to produce organized documentation and forms to support communication of project status.
• Understand the principles and methods of sound injection mold engineering and manufacturing from project start to completion.
• Participate in internal meetings.
• Assist in customer visits and associated project kick off events as needed.
• Responsible for updating the team with status of projects over the course of quoted lead-time.
• Working understanding of all internal procedures and processes.

Requirements

QUALIFICATIONS:

• 3+ years of related experience
• Proven experience in project management, sales, or customer service.
• Strong interpersonal and communication skills.
• Ability to manage multiple accounts and projects simultaneously.
• Up to 2 years of formal post-high school specialized trade, technical school, or college
• 2-4 years of formal post-high school specialized trade, technical school, or formal apprenticeship completion in associated field of mold making, design or manufacturing.
• Microsoft Office Proficiency
• CRM system familiarity is beneficial.

PREFERRED QUALIFICATIONS:

• Working understanding of best design practices, process and terminology for MFG of Plastic Injection Molds
• Working understanding of the Injection Molding process.
• Familiarity with equipment, raw materials and processes of validating Molds and equipment.
• Strong internal and external communication skills.
• Professionalism
• Documentation procedures.
• Ability to coordinate and manage meetings.

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs. occasionally.
• Visual acuity for working with computer screens and printed materials.