Account Manager

Viper Northwest; Albany (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Complete Health Benefits Package

401k with Employer Match

Paid Time Off

Tuition Reimbursement Program

Annual Employee Activities

Recognition Programs

Job summary

Viper Northwest, located in Albany, Oregon, is looking for an Account Manager to coordinate and support order management for key customers. The role involves building strong relationships and ensuring complete satisfaction with our products and services.

The ideal candidate will have 3-6 years of experience in account management or customer service, exemplary organizational skills, and a proactive approach to problem-solving. Benefits include a complete health benefits package and a 401k with employer match.

Qualifications

• 3-6 years of account management or customer service experience.
• Experience working with Original Equipment Manufacturers (OEMs).
• Ability to manage and resolve customer issues effectively.

Responsibilities

• Coordinate and support order management for customers.
• Identify customer requirements and resolve issues.
• Maintain existing company accounts and track performance metrics.

Skills

Attention to detail

Organizational skills

Communication skills

Teamwork

Customer service

Technical understanding

Time management

Proactiveness

Handling difficult customers

Education

Associate Degree or equivalent relevant work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ERP/MRP system knowledge

Job description

Job Summary

The Account Manager coordinates and supports order management for, and ensures on-time delivery of, quality parts and assemblies for specific customers, while maintaining excellent customer satisfaction through strong relationship management. The Account Manager communicates relevant information about products, services, order, complaints, lead times and delivery schedules.

Supervisory Responsibilities

None

Duties/Responsibilities

• Serve as primary point of contact for customers building strong relationships, ensuring complete satisfaction with our products or services.
• Identify customer requirements, acquire customer paperwork, communicate job status, and resolve issues with customers while maintaining a cooperative working relationship.
• Responsible for maintain existing company accounts, utilizing company resources to keep track of weekly OTD, date management reports and updates.
• Assist team by providing forecast data as required.
• Maintain and update customer and order records with changes in database with a high degree of accuracy, communicate, monitor and assure order completion through invoicing.
• Update and maintain portals and dashboards with updates to customer purchase orders.
• Responsible for understanding the customer's organization and structure, know the customer's products and service and stay aware of customer changes.
• Communicate with customer by telephone, email or in person to provide information about products, take and enter orders, and respond to inquiries and complaints.
• Assist with customer satisfaction survey process.
• Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information, both paper and electronic form.
• Continuously enhance technical knowledge of products and customer base.
• Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.

Required Skills/Abilities

• Meticulous attention to detail and ability to stay extremely organized in a fast-moving environment.
• Basic understanding of engineering drawings, blueprints and technical specifications.
• Demonstrated knowledge of forecasting, presentations, short-term, mid-term and long-term planning.
• Computer skills including Microsoft Word, Excel, PowerPoint.
• Advanced Excel skills including but not limited to: Pivot Tables, V-Look Up, Concatenate.
• Good communication skills (written and verbal). Effectively presents information, responds and follows up on questions and inquiries from customers, manager and peers.
• Phenomenal teamwork skills. We are a team through and through, and our success is entirely dependent on working together.
• Extremely proactive towards taking action.
• Great listening skills.
• Demonstrated experience dealing with unpleasant or angry people while maintaining composure, controlling anger and being sensitive to others' needs and feelings.
• Understanding of performance metrics including sales and operational KPIs.
• Excellent written and verbal communication skills.
• An ability to address customer requests in a timely manner.
• Strong organizational skills and the ability to complete multiple complex tasks in a timely fashion.
• The ideal candidate will have a working knowledge, experience, and relationships with Original Equipment Manufacturers (OEMs).

Education and Experience

• Associate Degree or equivalent relevant work experience.
• 3-6 years of account management or customer service experience.
• Demonstrated experience meeting deadlines and utilizing effective multi-tasking skills.
• Knowledge of principles and processes for providing customer service, including customer needs assessments, understanding of quality standards, and evaluation of customer satisfaction.
• Knowledge of principles involved in the production of precision technical products including raw materials, production processes, quality control and cost analysis.
• Experience with MS Outlook, Word, Excel and an ERP/MRP system.
• Basics understanding of engineering drawings, blueprints and technical specifications.
• Demonstrated knowledge of forecasting, presentations, short-term, mid-term and long-term planning.
• Computer skills including Microsoft Word, Excel, PowerPoint.
• Advanced Excel skills including but not limited to: Pivot Tables, V-Look Up, Concatenate.
• The ideal candidate will have a working knowledge, experience, and relationships with Original Equipment Manufacturers (OEMs).

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Benefits

• Complete Health Benefits Package.
• 401k with Employer Match.
• Paid Time Off.
• Tuition Reimbursement Program.
• Annual Employee Activities.
• Recognition Programs.

Affirmative Action/EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.