Account Manager

SSW Advanced Technologies; Louisville (KY); Hybrid; USD 93,000 - 105,000; Full time

Job summary

SSW Advanced Technologies in Louisville, KY is seeking an organized Account Manager for the Appliance Segment. You will be the primary contact for OEM appliance customers, handling RFQs, projects, and communications with accuracy and timely delivery.

We welcome candidates with strong organizational skills and a methodical approach; appliance industry experience is not required. Training is provided, with collaboration across engineering, operations, and leadership, and up to 50% travel.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3+ years in account management or related roles.
• Strong organizational and project management skills.
• Attention to detail and ability to manage multiple priorities in a manufacturing environment.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office (Excel, Outlook, Teams, PowerPoint).
• Willingness to travel up to 50%.

Responsibilities

• Serve as day-to-day liaison for Appliance OEM customers.
• Manage inbound communications and respond in a timely manner.
• Coordinate RFQs, pricing requests, and engineering changes.
• Track projects and actions; maintain accurate records.
• Collaborate with engineering, operations, quality, purchasing, and leadership.
• Prepare agendas and action logs for customer meetings.
• Generate account status updates for leadership.
• Travel to customer locations as needed.

Skills

Organizational skills

Project coordination

Attention to detail

Multitasking

Verbal and written communication

Travel readiness

Time management

Education

Bachelor's degree (preferred) or equivalent experience

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

Full Time Sales Louisville, KY, US

5 days ago Requisition ID: 1362

Salary Range: $92,500.00 To $105,000.00 Annually

Account Manager – Appliance Segment

Location: Louisville, KY (Corporate Headquarters)
Work Arrangement: Onsite / Hybrid
Travel: Up to 50% travel required

Position Summary

SSW is seeking a highly organized, detail-oriented, and execution-focused Account Manager to support our Appliance Segment. This role will serve as a primary point of contact for OEM appliance customers, ensuring customer requests, RFQs, projects, and communications are managed accurately and efficiently.

We are looking for an individual who thrives on organization, follow-through, process management, and customer support. Appliance industry experience is not required. We are willing to train the right candidate who possesses strong organizational skills, a methodical approach to work, and the ability to execute customer-facing activities with precision.

The ideal candidate is mechanically minded, process-driven, responsive, and capable of managing numerous customer requests while coordinating effectively with internal teams.

Key Responsibilities

• Serve as the day-to-day liaison for assigned Appliance OEM customers.
• Manage inbound customer communications and ensure timely responses.
• Organize, track, and coordinate RFQs, pricing requests, engineering changes, customer projects, and action items.
• Navigate customer portals and systems to manage submissions, documentation, quotations, and updates.
• Coordinate closely with engineering, operations, quality, purchasing, and leadership teams to ensure customer deliverables are completed on time.
• Maintain detailed records of quotations, customer communications, project status updates, and open items.
• Monitor customer deadlines and proactively drive completion of required actions.
• Support customer meetings through preparation of agendas, action logs, and follow-up activities.
• Generate reports, summaries, and account status updates for leadership.
• Execute customer-related activities and commercial strategies as directed by leadership.
• Travel to customer locations and company facilities as needed to support business objectives.

Qualifications

Required

• Bachelor's degree preferred, but equivalent experience will be considered.
• 3+ years of experience in account management, customer service, project coordination, inside sales, operations, or a related role.
• Strong organizational and project management skills.
• Exceptional attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint.
• Ability to travel up to 50%.

Preferred

• Manufacturing experience.
• Experience supporting OEM customers.
• Familiarity with customer portals, quoting systems, or project-tracking tools.
• Experience coordinating cross-functional teams to support customer requirements.
• Mechanical aptitude or technical curiosity.

Ideal Candidate Profile

The successful candidate will be:

• Extremely organized and disciplined.
• Methodical in managing tasks and priorities.
• Comfortable working within established processes.
• Customer-focused and highly responsive.
• Strong at execution and follow-up.
• Mechanically minded and eager to learn technical products.
• Able to bring structure and accountability to complex customer activities.
• Dependable and capable of managing details without letting items fall through the cracks.

What Success Looks Like

Within the first year, you will:

• Become a trusted day-to-day resource for Appliance OEM customers.
• Successfully manage RFQs, customer requests, and project tracking activities.
• Maintain exceptional organization across multiple customer accounts and portals.
• Ensure customer commitments are executed accurately and on time.
• Serve as a reliable extension of the commercial leadership team through responsiveness, accuracy, and operational excellence.