Account Manager

ABI Document Support Services; Loma Linda (CA); Remote; USD 70,000 - 95,000; Full time

Job summary

A leading company in legal services is seeking an experienced Account Manager to drive sales in the Southwest territory. This role involves managing client relationships, implementing national sales programs, and requires significant travel. Candidates should have a strong sales background and a Bachelor's degree in a related field.

Benefits

Medical benefits

Vision benefits

Dental benefits

Paid time off

401k

Qualifications

• 2+ years prior sales/account management experience required.
• Experience in record retrieval, court reporting, or similar industries required.

Responsibilities

• Set up new national program sale accounts and manage relationships.
• Provide account management support for strategic clients.
• Continuously analyze the market and adapt sales strategy.

Skills

Sales process methodology

Customer service

Problem solving

Communication

Education

Bachelor degree in business, marketing or sales

Three to five years related experience

Job description

Job Details

Job Location: Loma Linda, CA

Position Type: Full Time

Salary Range: $70000.00 - $95000.00 Base+Commission/year

Travel Percentage: 25%

Description

ABI Document Support Services is seeking an experienced salesperson in the record retrieval, court reporting, or similar legal services industry to join the team as an Account Manager!

This will be remote with 50% travel required in the territory. This is the Southwest territory consisting of Southern California, Nevada, and Arizona. Due to the travel requirements, candidates must live in Southern California.

The Account Manager is responsible for the implementation and roll out of all national sales programs as well as providing account management support for strategic clients. This position is well versed in the company’s products and services, maintains awareness regarding industry standards and client expectations, utilizes time efficiently and travels on an as needed basis. The Account Manager thoroughly understands the daily operations in order to articulate best practices, procedures, and guidelines and demonstrates superior customer service and strives to meet and exceed company’s revenue objectives.

ESSENTIAL JOB FUNCTIONS

• Set up new national program sale accounts with all levels of our company and put together project plans which coincide with the standard operating procedures.
• Clearly understand and articulate all products and services.
• Manage successful relationships with assigned group of accounts.
• Coordinate and support efforts with Sales team and/or Senior Management with assigned strategic accounts.
• Identify problems with assigned accounts and facilitate timely solutions.
• Maintain client relationships by coordinating services and customer service.
• Share information with other staff to improve and maximize customer satisfaction.
• Attend all sales and marketing meetings as directed; travel as required.
• Continuously analyze the market and competition and identify external threats and opportunities; adapt sales strategy to changing conditions.
• Provide weekly, monthly and or quarterly updates as directed.
• Input, maintain, and manage customer information in both the operating system and client information system.
• Provide information to the sales teams through phone calls resulting in qualified leads.
• Perform various professional duties as assigned by management.

Qualifications

• Bachelor degree in business, marketing or sales; or three to five years related experience in account management or outside sales; or equivalent combination of education and experience.
• 2+years prior sales/account management experience required.
• Experience in record retrieval, court reporting, legal services, or similar industries required.
• Valid driver's license required
• Must understand Sales process methodology and have ability to articulate comprehensive product knowledge.
• Ability to exercise sound judgment and strong decision making.
• Must be able to travel as necessary.
• Must use intuition and experience to effectively market the company’s services.
• Ability to develop and deliver compelling presentations.
• Demonstrate the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics.
• Ability to manage all financial resources and stay within assigned budgets.
• Demonstrated ability to meet deadlines as required and be results driven.
• Ability to follow instructions and respond to upper managements’ directions accurately.
• Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate team behavior and willing to promote a positive team -oriented environment.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write correspondence and present information to customers, clients, and other employees of the organization
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABIoffers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.