Account Manager- Dry

Marten Transport, Ltd.; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Flexible PTO policy

Generous 401k matching

Job summary

Marten Transport, Ltd. is seeking an Account Manager to ensure top-tier customer service and efficient load coordination nationwide.

You will handle inquiries, solicit loads, and provide service reporting while guiding Account Manager Associates and maintaining strong customer relationships across the region.

Qualifications

• Bachelor's degree in marketing or related business major, or at least 2 years in customer service with direct person-to-person relationships.
• Strong communication skills and ability to manage multiple tasks in a fast-paced setting.
• Proficiency with Excel and general computer literacy to support service reporting.

Responsibilities

• Record details and direction on all loads booked for the assigned area.
• Act as a substitute in the absence of Account Managers in other regions with seamless customer service.
• Supervise and monitor trailer pools in the assigned market.
• Promptly secure loading/unloading appointments to optimize asset utilization.
• Communicate issues to the Regional Sales Director promptly.
• Pursue knowledge of other positions to broaden capability for career development.
• Maintain service levels in line with the Sales and Marketing department's guidelines.
• Perform routine solicitations and follow up with designated accounts via multiple channels.
• Delegate duties and mentor Account Manager Associates.
• Other duties as assigned.

Skills

Excellent verbal and written comms

Fast-paced work environment

Multitasking and prioritization

Customer relationship building

Education

Bachelor's degree in marketing or related business major

Or minimum 2 years in customer service with direct person-to-person relationships

Tools

Excel

Windows

Job description

Join a billion-dollar, international transportation & logistics leader dedicated to promoting from within.

Over 20 locations across the U.S.

Exciting opportunities to grow with Marten nationwide.

Over 4,000 team members

You’ll be a part of a large, diverse workplace where your voice is welcome.

NASDAQ: MRTN

Enjoy the financial stability of a company that’s been publicly traded since 1986.

I started in the Marten Sales Department in 2011 and now oversee the Sales and Marketing Department.

I joined Marten when I graduated college in 2015. Now, I oversee sales for all dry van freight across the country.

PURPOSE:
Persons in this position would be responsible for ensuring the highest level of customer service. The Account Manager will be responsible for customer inquiries, load solicitations and service reporting. Account Manager will provide leadership and direction to Account Manager Associate to ensure the best service to our customers.

RESPONSIBILITIES:

• 1. Record details and direction on all loads booked for the assigned area.
• 2. Act as a substitute in the absence of Account Managers in other regions which is seamless and transparent to our customers.
• 3. Supervise and monitor trailer pools in the respected market.
• 4. Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
• 5. Communicate any problems encountered to the Regional Sales Director.
• 6. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
• 7. Maintain and monitor the service levels provided to Marten’s customers as required and outlined by our Sales and Marketing department
• 8. Perform routine solicitations and follow up with designated accounts via person to person discussions as well as email and other electronic forms of communication.
• 9. Delegate duties and develop Account Manger Associates.
• 10. Other duties as assigned.

RELATIONSHIPS:
Daily interactions with customers, operations personnel, shippers, consignees, and sales.

ABILITIES/SKILLS REQUIRED:
Excellent verbal and written communication skills, ability to handle a fast pace work environment, ability to prioritize and handle multiple tasks at the same time, ability to solve problems efficiently, possess the character and communication skills necessary to build a positive relationship with our customers, computer experience necessary, Windows and Excel or similar programs, and a thorough understanding of Marten's overall marketing strategies.

PHYSICAL REQUIREMENTS:
Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, light to moderate lifting, good listening and speaking ability, stamina.

EDUCATION/TRAINING REQUIRED:
Bachelor's degree in marketing or other related business major, or minimum 2 years in customer service field that included direct person to person relationship.

What matters most to you is what matters most to Marten

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Help us drive the U.S. economy

Transportation and logistics is a fast-growing $700 billion industry that delivers 70 percent of everything bought and sold in America.

As a Marten Transport employee, you’re our most important asset. So we make sure you, and your family, are taken care of.

• Competitive pay
• Flexible PTO policy
• Generous 401k matching

Marten is an equal opportunity employer.