Account Manager

Grapevine Designs; Lenexa (KS); On-site; USD 60,000 - 85,000; Full time

Job summary

Grapevine Designs in Lenexa, KS is seeking an organized Account Manager to partner with Account Directors, clients, and vendors to bring branded merchandise programs to life.

This client-facing role focuses on relationship-building, problem solving, and coordinating multiple moving pieces—from apparel to fulfillment—without traditional cold-calling.

If you thrive in a fast-paced environment, you’ll help grow accounts, manage projects, and deliver creative solutions that strengthen brand impact.

Qualifications

• Organized, proactive account management experience.
• Strong communication and client-service mindset.
• Ability to manage multiple projects with competing priorities.

Responsibilities

• Partner with Account Directors to manage and grow client relationships.
• Work with clients on branded merchandise needs, including apparel and promotional products.
• Source products and develop solutions to increase brand awareness and loyalty.
• Coordinate projects from idea through production and delivery, on time and on budget.
• Serve as liaison between clients, suppliers, and internal teams.
• Manage ecommerce stores and company merchandise programs.

Skills

Account management

Relationship building

Project management

Organized

Client service

Communication

MS Excel

Google Workspace

Education

Bachelor's degree in Marketing/Advertising/Communications

Tools

MS Excel

Google Workspace

Job description

Grapevine Designs is looking for an organized, proactive, relationship-driven Account Manager to join our growing team. Our Account Managers work closely with Account Directors, clients, vendor partners, and our internal teams to bring branded merchandise programs and creative projects to life. You'll help manage everything from apparel and promotional products to company stores, events, fulfillment programs, and complex custom projects.

This is a client-facing account management and sales support role, not a graphic design position and not a traditional cold-calling sales role. It's a great fit for someone who loves building relationships, solving problems, keeping a lot of moving pieces organized, and finding creative ways to make things happen.

What You’ll Do:

• Partner with Account Directors to manage and grow client relationships
• Work directly with clients on branded merchandise needs, including apparel, promotional products, print, direct mail, event giveaways, sales incentives, employee gifts, onboarding programs, and more.
• Source creative, unique products and develop solutions that help clients increase brand awareness, employee engagement, customer loyalty, and sales
• Building relationships with vendor partners
• Manage projects from initial idea through production and delivery, ensuring they are accurate, on time, and on budget
• Serve as a liaison between clients, suppliers, internal teams, and ecommerce platforms
• Manage ecommerce stores and online merchandise programs
• Merchandise pop-up shops, events, and company stores
• Coordinate complex projects involving kitting, fulfillment, drop-shipping, and multiple destinations
• Proactively identify opportunities to stay engaged with clients and bring them new ideas throughout the year
• Handle the inevitable curveballs with urgency, good judgment, and a solutions-first mindset

Who We’re Looking For

You might be a great fit if you:

• Have previous account management, client service, project management, or similar experience in a fast-paced environment
• Are exceptionally organized and detail-oriented
• Can manage multiple projects, deadlines, clients, and priorities without losing track of the details
• Communicate professionally and naturally with clients, vendors, and teammates
• Are proactive—you see what needs to happen next and don't always need someone to tell you
• Enjoy solving problems and figuring things out
• Can pivot quickly when priorities change
• Have strong written communication and customer service skills
• Are comfortable working in Microsoft Office, particularly Excel, and Google Workspace
• Bring a positive attitude, curiosity, and willingness to learn
• Genuinely enjoy working as part of a team
• A bachelor's degree in Marketing, Advertising, Communications, Media Studies, or a related field is preferred, but relevant experience and demonstrated ability matter to us, too.

About Grapevine Designs

For more than 25 years, Grapevine Designs has helped organizations bring their brands to life through creative merchandise, apparel, ecommerce, fulfillment, and branded experiences. We're a woman-owned company built around relationships, creativity, collaboration, and finding a way to get it done.

If you're someone who loves people, appreciates great branding, gets weirdly satisfied by keeping complicated projects organized, and thrives when no two days look exactly alike, we'd love to meet you.

Employer’s note

This job description reflects management’s assignment of essential functions; it does not limit or restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

Grapevine Designs is proud to be an equal opportunity employer.