Director Operations, Records

Lexitas; Dallas (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

Lexitas is seeking a Director of Operations in Dallas to lead daily operational activities and drive strategic initiatives for the business unit. You will coordinate process improvements, manage staff, and ensure timely delivery of projects while safeguarding data and HIPAA compliance.

Ideal candidates have a strong background in operations leadership, budgeting, and cross-functional collaboration across multiple geographies, with a focus on performance metrics and customer service excellence.

Qualifications

• Bachelor’s degree or equivalent.
• 3+ years of advanced operations/management experience.
• Experience in multi-function, multi-geography environments preferred.
• Experience in the legal services industry is a plus.
• Proven ability to design, build and manage end-to-end processes.

Responsibilities

• Develop, implement, and monitor day-to-day operational systems and processes.
• Facilitate staff meetings and act as liaison for business unit updates.
• Oversee operations and customer service projects with timely delivery.
• Monitor revenue and EBITDA goals through tracking and reporting.
• Manage department managers and the broader team, ensuring alignment.
• Oversee staffing needs and coordinate HR-driven training programs.
• Analyze data and metrics to evaluate performance and improvements.
• Support accounting in collections and escalation as needed.
• Assist sales/marketing with record retrieval initiatives.
• Implement strategic initiatives from the Records Executive Team.

Skills

Project management

Communication skills

Multi-tasking

Attention to detail

Problem solving

Team player

Mentoring

Analytical thinking

Adaptability

Leadership

Education

Bachelor’s Degree or equivalent

3+ years in Operations & Management

Experience in multi-function, multi-geography environment

Experience in legal services industry a plus

Process design and management

Tools

Microsoft Office Suite

Job description

SUMMARY

The Director Operations will direct and manage daily operational activities for their respective business unit. This employee is responsible for coordinating activities for the business unit inclusive of process updates, strategy and other needs to help the company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Facilitate staff meetings and act as the communication liaison regarding business unit updates.
• Manage business unit operations and customer service projects and ensure deliverables are completed consistently and on time.
• Oversee revenue by ensuring that the company maintains profit and expenditure goals by tracking and maintaining EBITDA goal.
• Manage department managers in addition to overseeing the larger team, keeping balance and reporting levels in line with company standards.
• Oversee staffing by projecting needs based on growth and deciding when the addition of new department and management team members are necessary.
• Work with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Assist accounting team on the collection process including escalation of issues with our clients.
• Assist sales and marketing in record retrieval initiatives that pertain to their respective business units.
• Implement key strategies and initiatives developed by the Records Executive Team for the business unit.
• Safeguards confidentiality of medical records and complies with all local, state, and federal laws pertaining to medical records.
• Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.
• Other duties as assigned.

COMPETENCIES, SKILLS AND ABILITIES

Lexitas expects employees to model and conduct themselves according to the Lexitas Core Values. Employees are expected to deliver Service Excellence with a spirit of Positivity and Integrity. We embrace Innovation and an Entrepreneurial mindset to keep improving, while always treating others with Respect. We thrive on Teamwork, while celebrating Diversity and the unique strengths each person brings. These values shape our culture and fuel our commitment to exceptional service.

• Proficiency in Microsoft Office products required (Outlook, Word, Adobe, Excel, PowerPoint).
• Exceptional organizational, project management, written and verbal communication skills.
• Strong ability to manage multiple tasks and prioritize deliverables, adhering to tight deadlines.
• Excellent attention to detail and follow-through with team members and clients.
• Creative problem solver with the ability to overcome challenges, utilizing available resources to find solutions.
• Ability to thrive in a fast-paced, ever-changing work environment, taking ownership and accountability, as well as managing internal and external expectations.
• Flexible, motivated, engaging team player who has a solution oriented/"can do" attitude.
• Ability to positively influence and mentor team members.
• Ability to analyze complex issues and articulate solutions.
• Knowledge of industry’s legal rules and guidelines.

EDUCATION / EXPERIENCE

• Bachelor’s Degree and/or equivalent experience
• Three or more years of advanced experience in Operations and Management
• Experience working in multi-function, multi-geography environment preferred
• Proven experience designing, building, and managing discrete and/or end-to-end processes
• Experience in the legal service industry a plus

SUPERVISORY RESPONSIBILITIES

This is supervisory role and will oversee department managers and the larger team.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require brief periodic travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.