Account Manager

Koble Systems, Inc.; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage option for individual

Dental, vision, short-term disability

401k Plan

Job summary

Koble Systems, Inc. in Lancaster, PA seeks an Account Manager to deliver exceptional client experiences by cultivating strong relationships and guiding accounts to grow their business.

You will own renewals, identify upsell opportunities, coordinate with internal teams, and communicate client goals back to the product and services groups, ensuring client success across the portfolio in the US market.

Qualifications

• Establish robust relationships with customers in your book of business.
• Conduct regular communication through calls, emails, and client visits, including industry events.
• Proactively address and guide resolution for client issues.
• Own annual subscription renewals and identify upsell opportunities.
• Represent customer goals and needs back to the Koble team.

Responsibilities

• Establish robust relationships with customers in your book of business.
• Conduct regular communication through calls, emails, and client visits, with occasional participation in trade shows and industry events to cultivate valuable relationships
• Proactively address and guide resolution for client issues
• Own annual subscription renewals
• Identify additional areas we could serve the customer, and drive upsell opportunities within your book of business
• Effectively represent customer goals and needs back to the Koble team

Skills

Account management

Client relationship building

Communication

Attention to detail

Problem solving

Team collaboration

Job description

We are seeking an Account Manager to join our team and help us continue to deliver an excellent
client experience as we help customers build and grow their businesses.

In this role, you would be responsible for managing and elevating client relationships, proactively
handling account issues, and taking ownership of retention and upsell opportunities.

Location

Lancaster, PA

In this role you would:

• Establish robust relationships with customers in your book of business
• Conduct regular communication through calls, emails, and client visits, with occasional
  participation in trade shows and industry events to cultivate valuable relationships
• Proactively address and guide resolution for client issues
• Own annual subscription renewals
• Identify additional areas we could serve the customer, and drive upsell opportunities
  within your book of business
• Effectively represent customer goals and needs back to the Koble team

We are seeking an individual who is:

• Committed to client success
• Attentive and responsive to client needs
• Detail oriented, particularly when it comes to keeping track of client conversations and
  following through on client requests
• Diligent with research to understand the client's industry
• Invested in the overall success of their team and actively contributes to team synergy
• Comfortable with ambiguity
• Experienced in working in a business environment
• A proactive problem solver

As a member of the Koble team you'll receive

• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• 401k Plan

About Us

For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage
and grow their businesses. Our customers are the backbone of our communities - from
manufacturing to equipment sales/services to distribution - and our team is passionate about
working alongside them through ERP software and professional services to help them grow and
flourish.

Our culture is built on the foundation of Christian values. We live this out by blessing our
customers with our work, honoring each other, and building our communities.
Today we serve hundreds of businesses throughout US and Canada with a team of over sixty
employees, and we're growing fast!

If your responses to the application are obviously un-edited AI, you'll be disqualified from this
position.