Account Manager

SPECTRAFORCE; Lake Forest (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

The Account Manager at SPECTRAFORCE serves as the primary liaison between our Ad Agency and the brand teams, managing day-to-day agency relationships and guiding projects to meet objectives.

The role requires agency experience, strategic initiative, and the ability to lead or contribute to key projects, with pharma ad agency experience within the last 5+ years. Strong multi-project management and communication skills are essential.

Qualifications

• Agency experience in pharmaceutical advertising or in-house agency within the last 5+ years.
• Ability to lead projects and provide strategic input for client teams.
• Experience managing multiple projects with shifting priorities and deadlines.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Serve as the primary liaison between the Ad Agency and brand teams.
• Provide strategic direction and counsel to meet business objectives and sales goals.
• Manage multiple projects, timelines, and handoffs across agency workflows.
• Participate in client calls, offer strategic input, and add value beyond execution.
• Ensure clear communication and archive project activities from initiation to review.

Skills

Agency experience

Strategic initiative

Project management

Client relationship management

Prioritization under pressure

Education

Master's degree

Tools

Workfront

Veeva

Job description

Assignment Duration: 1 year – based on performance and business needs

The Account Manager serves as the primary liaison between our organization’s Ad Agency and the brand teams and is responsible for managing the day-to-day relationships within the Agency.

• Working in partnership with the Agency’s creative staff and external resources/suppliers, the position provides strategic direction and counsel to help the brand teams meet their business objectives/sales goals.
• We’re looking for candidates who have agency experience, show strategic initiative, and have led or been heavily involved in key projects.
• They should understand agency workflows, including timelines and handoffs. Strong candidates will be able to manage multiple projects, handle shifting priorities, and problem-solve quickly.
• We value those who have been on client calls, can offer strategic input, and add value beyond execution.
• The ability to think quickly, ask smart questions, and understand urgency is key.
• Master’s degree or equivalent related project or functional experience is desirable.
• Pharmaceutical ad agency experience or in-house agency experience required within the last 5+ years
• Experience managing multiple projects simultaneously.
• Demonstrated ability to lead projects or play a key role in project strategy and execution.
• Familiarity with agency workflow, from brief development to execution and review.

Nice to have:

• Pharmaceutical industry experience preferred (both U.S. and Global).
• Excellent communications skills: verbal, presentation, written.
• Familiarity with Workfront, Veeva, and other project management tools.
• Comfort working in a high-volume, constantly shifting environment.
• Sales communications or internal messaging experience.
• Scientific or patient-facing experience.
• Adaptability, initiative, and agility to shift priorities and manage change quickly.
• High energy, positive, organized individual who is comfortable in a high-visibility role.
• Ability to manage high-volume project scope in a fast-paced creative environment.
• Great collaborator with ability to focus on both the big picture and small details.
• Maintain knowledge of our organization’s guidelines including, but not limited to, corporate branding, promotional material development, PromoMats review and corporate compliance.
• Possess a thorough understanding of their accounts’ (both U.S. and Global) product attributes, marketing objectives, target audience, competitive environment, market dynamics, and medical/regulatory/legal position.
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production, and archiving.
• Demonstrate critical creative thinking and problem-solving skills.
• Demonstrate clear and concise written and verbal communication skills.
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
• Demonstrate leadership in conflict resolution to facilitate effective outcomes.
• Possess ability to work in a high-volume, rapidly paced environment.
• Collaborate with the brand team in the development of creative briefs.
• Recommend key promotional tactics that align with the strategy and goals of the brand.
• Issue client contact reports to ensure key information is being quickly communicated to all involved stakeholders.
• Review creative development of a project during concept to completion to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
• Develop annual forecasts.
• Conduct financial reconciliations on a monthly basis.

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.