Account Manager

Ultipro; Washington (District of Columbia); On-site; USD 40,000 - 66,000; Full time

Job summary

Sorenson Communications is seeking an Account Manager in Washington, DC to promote CaptionCall and grow the provider network. You will visit healthcare professionals, demonstrate the service, generate leads, and manage provider accounts on a full-time, on-site basis.

The role requires customer-service excellence, strong communication, and the ability to travel up to 25%. A high school diploma or GED is required, with prior outside sales experience considered a plus.

Qualifications

• Ability to meet or exceed Account Manager expectations and goals.
• Willingness to travel 0–25% and work evenings/weekends as needed.
• Experience in outside sales and working with healthcare professionals is a plus.

Responsibilities

• Generate leads by demonstrating CaptionCall to eligible users and providers.
• Manage a territory with in-person presentations and events.
• Collaborate with Hearing Care Professionals on patient certification and referrals.
• Represent CaptionCall at events and maintain CRM records.
• Adhere to company compliance policies and handle confidential information.

Skills

Account Management

Sales Experience

Communication

Public Speaking

Time Management

Education

High School Diploma or GED

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Account Manager

• Posted on September 22, 2026

Locations

Showing 1 location

Washington DC, DC, USA

• On-site
• Salary Range : $39,800 USD to $66,400 USD
• Full-Time
• Requisition #: ACCOU010210

Description

Base salary plus commission Additional Compensation through commission (Commission to be discussed at point of offer) Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 0-25%

Education

Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Qualifications

Skills

Preferred

Builds Relationships Novice

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Dedicated : Devoted to a task or purpose with loyalty or integrity

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter : Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.