Account Manager

Trabon Group; Kansas City (MO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Life and disability insurance

Paid time off

Job summary

Trabon Group is seeking an Account Manager to serve as the primary contact for national accounts, driving client satisfaction and long-term partnerships.

You will manage end-to-end execution of printed and digital products, coordinating with cross-functional teams to ensure on-time delivery across multi-location programs. In-office training is expected initially, with potential for hybrid flexibility.

Qualifications

• 2–5 years of account management experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Proficient with Trabon's software solutions.
• Ability to manage multiple projects in a fast-paced environment.
• In-office attendance for training; potential for long-term hybrid flexibility.

Responsibilities

• Act as the primary day-to-day contact for assigned multi-unit brands; drive client satisfaction and retention.
• Manage end-to-end execution of printed and digital products from data collection to final delivery.
• Organize and validate program details to ensure flawless execution across deployments.
• Build trusted relationships with brand stakeholders through proactive communication.
• Collaborate with estimating, software development, prepress, pressroom, bindery, warehouse, and shipping.
• Lead project planning with internal stakeholders to meet client goals.
• Perform multi-stage quality control, including proofs and data checks.
• Prepare accurate invoicing for all chargeable products and services.
• Follow established workflows; provide clear instructions to keep projects moving.
• Maintain an ultra-responsive mindset for client and internal communications.

Skills

Account management experience

Excellent communication

Attention to detail

Multi-project management

Tools

Excel

Outlook

Word

Adobe Professional

Job description

At Trabon, our Account Managers are trusted partners to some of the most recognizable multi-unit restaurant and retail brands in the country. This role serves as the primary point of contact for assigned national accounts - cultivating the relationship, guiding execution, and ensuring every program is delivered with precision, consistency, and care.

You’ll work cross-functionally to bring complex, multi-location programs to life, blending strong communication, detailed project management, and a deep understanding of our print production, logistics, and technology capabilities.

What You’ll Do

• Act as the primary day-to-day contact for assigned multi-unit restaurant and retail brands, driving client satisfaction, retention, and long-term partnership
• Manage the end-to-end execution of printed and digital products, from initial data collection through final delivery
• Organize and validate program details to ensure flawless execution across all brand deployments
• Build trusted relationships with brand stakeholders through clear, proactive, and responsive communication
• Collaborate with internal teams - including estimating, software development, prepress, pressroom, bindery, warehouse, and shipping—to deliver on timelines and expectations
• Lead project planning with internal stakeholders to meet or exceed client goals
• Perform multi-stage quality control, including proof reviews, production approvals, data accuracy, and other misc. fact-checking
• Prepare accurate invoicing for all chargeable products and services
• Follow established workflows and processes, providing clear instructions to internal teams to keep projects moving smoothly
• Maintain an ultra-responsive mindset for both client and internal communications

What You Bring

• Strong computer proficiency, including Excel, Outlook, Word, and Adobe Professional
• Two to Five years of account management experience preferred
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to analyze issues and solve problems efficiently
• Comfortable learning, understanding, and confidently articulating Trabon’s proprietary software solutions
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• In-office attendance is expected initially for training, potential for long-term hybrid flexibility
• Office is located in Kansas City, MO 64131
• 401(k) with company match
• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off

Why Trabon

Trabon is where big-brand complexity meets smart execution. We help multi-location brands scale with confidence, powered by a team that collaborates, solves fast, and genuinely enjoys doing great work together.

Trabon is an Equal Opportunity Employer and is proud to foster a diverse and inclusive workplace