Account Manager

Superior Moving Service Inc.; Kansas City (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Annual cost of living increases

Job summary

Superior Moving Service, Inc. is seeking an Account Manager to serve as the face of the company to key house accounts and drive the end-to-end lifecycle from inquiry to completed job.

In this office-based role, you will build trusted client relationships, prepare quotes, enter job orders, and work closely with the CRO to keep the revenue engine running. Strong communication, organization, and CRM proficiency are essential.

Qualifications

• Strong relationship-building with clients and internal teams.
• Highly organized with reliable follow-through on tasks.
• Clear written and verbal communication; responsive email/call etiquette.
• Stays composed under changing schedules and tight timelines.
• Attention to accuracy in quotes and job entries.

Responsibilities

• Serve as primary contact for Superior's house accounts and grow trust-based relationships.
• Proactively surface client needs and coordinate quotes and job details.
• Enter and manage job orders; partner with operations on scheduling and special requirements.
• Track status and communicate updates; support CRO with reports and CRM activity.
• Identify renewal opportunities and relay client feedback to improve service.

Skills

Relationship-first

Organized

Clear communicator

Calm under pressure

Detail-driven

Tools

CRM tools

QuickBooks Online

Job description

Account Manager — Superior Moving Service, Inc.

About Superior

Superior Moving Service has been a trusted name in commercial relocation for over 110 years. We don't coast on history — we operate with the urgency and hunger of a resilient start‑up, backed by deep roots and an owner‑led culture that demands both excellence and accountability.

Our Core Values

Be Likeable—Bring a positive attitude and build great relationships—with clients, teammates, and partners. How you show up matters as much as what you deliver.

Own the Move—Show up ready, do your best work, and deliver a win—every time. We don't hand off problems; we solve them.

Never Stop Growing—Stay hungry and stay coachable. We invest in people who want to get better and go further.

The Role

The Account Manager is the face of Superior to our most important clients. Reporting directly to the Chief Revenue Officer, this office‑based role owns the full lifecycle of Superior's house accounts — from the first inbound inquiry to the completed job.

Our house accounts are established relationships that need consistent, attentive care. You'll field inquiries, build genuine rapport, prepare quotes, enter job orders, and work side‑by‑side with the CRO to keep the revenue engine running. The right person thrives on organized follow‑through, enjoys talking with people, and never lets a task fall through the cracks.

What You'll Do

Account Relationship Management

• Serve as the primary point of contact for Superior's house accounts
• Build trust‑based relationships through consistent communication and follow‑through
• Conduct proactive outreach to check in and surface upcoming client needs
• Identify and escalation at‑risk accounts or service issues before they become problems

Quoting & Job Management

• Field inbound move inquiries, gather scope, and prepare accurate quotes
• Enter and manage job orders, ensuring all details are captured correctly for operations
• Coordinate with operations on scheduling, crew needs, and special requirements
• Track job status and proactively communicate updates to clients

CRO Support & Internal Operations

• Provide day‑to‑day support to the Chief Revenue Officer
• Prepare reports, account summaries, and activity updates for leadership
• Maintain accurate CRM records and log all client activity and communications
• Assist with pipeline tracking, follow‑up coordination, and strategic initiatives

Retention & Growth

• Identify expansion opportunities within existing accounts
• Monitor account health and flag renewal or re‑engagement opportunities
• Gather client feedback and relay it to improve service delivery

What You Bring

• Relationship‑first mindset — clients can feel that you genuinely care
• Organized and accountable — nothing falls through the cracks
• Clear communicator — your emails get read and your calls get returned
• Calm under pressure — when things change at the last minute, you figure it out
• Detail‑driven — quotes and job entries are accurate because you care about getting it right
• Proficiency in CRM tools and office software (QuickBooks Online a plus)
• Experience in moving, logistics, construction, or facilities services a plus — not required

• $50,000–$60,000 base salary + bonus opportunity
• Paid holidays
• Annual cost of living increases

Why Superior

At Superior, you're not a number. You're part of a tight‑knit, owner‑led team that takes genuine pride in doing complex work well. This role sits at the center of our revenue operation with direct visibility to leadership — and we're serious about developing the people who show up, build relationships, and own their accounts.