Account Manager

Phoenix International Freight Services, Inc.; Itasca (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Vision, Dental, EAP, Life

401k after 90 days, 6% match

Hybrid work schedule after 90 days

Competitive earnings

Job summary

Phoenix International Freight Services, Inc. is seeking an Mid/Associate level Account Manager to cultivate and grow key customer relationships in the logistics sector. You will represent a full portfolio of freight forwarding services, manage pricing discussions, and coordinate onboarding for new accounts.

The role emphasizes proactive problem-solving, detailed account knowledge, and strong customer communication. A hybrid work schedule may be available after an initial 90-day period.

Qualifications

• Bachelor's degree required or preferred
• 4–5 years freight forwarding experience required
• CargoWise (CW1) experience preferred
• Strong verbal, written, and presentation skills
• Proven ability to build and maintain customer relationships

Responsibilities

• Develop account relationships with contacts at multiple levels within customer organizations
• Identify opportunities to further develop accounts by selling Phoenix's portfolio of services
• Collaborate with sales team to develop pricing strategies and win new business
• Manage customer expectations and communicate Phoenix's capabilities
• Lead regular business reviews and customer meetings
• Coordinate new account implementation and onboarding
• Maintain deep knowledge of customer supply chains and requirements
• Act as escalation point to drive corrective actions
• Prepare customer reports and tariffs as needed

Skills

Bachelor's degree

Freight forwarding experience

CW1 CargoWise experience

Excellent communication

Sales/customer service oriented

Education

Bachelor's degree

Tools

CargoWise CW1

Job description

About Phoenix

Phoenix International Freight Services, Inc. is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. The company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, customs brokerage, contract logistics and solution design, and cross border eCommerce.

We're privately owned, which means our decisions are driven by what’s best for employees and customers, not quarterly earnings.

We believe logistics is still a relationship business. While others are replacing people with automation, Phoenix is investing in both technology and talented people because we know that's what creates exceptional customer experiences.

Why Phoenix?

At Phoenix, you're not just filling a position. You're joining a team that believes great customer service is still delivered by great people. We invest in technology, but we never lose sight of the human side of logistics. Our clients know us because we answer the phone, solve problems, and build relationships that last. If you enjoy making a difference, taking ownership, and working with a team that genuinely supports one another, you'll feel right at home.

Who Thrives at Phoenix?

We're looking for someone who:

• Takes ownership and follows through.
• Enjoys solving problems before they become problems.
• Communicates proactively with customers and teammates.
• Believes details matter.
• Wants to grow their career, not just hold a job.
• Brings a positive attitude to work every day.

What You'll Find Here

• A company where your ideas are heard.
• Leadership that is accessible and invested in your success.
• Opportunities to learn, grow, and advance.
• A team that celebrates wins together.
• Technology that supports you, not replaces you.
• A culture built on integrity, accountability, and doing what's right for our customers.

We also have:

• Industry competitive earnings
• Benefits (Health, Vision, Dental, EAP, Disability, Life)
• 401k available after 90 days at 6% match
• Hybrid work schedule potential after 90 days

Responsibilities

• Develop account relationships with contacts at multiple levels within customer organizations
• Identify opportunities to further develop accounts by selling T.NETWORK's portfolio of services
• Assist Sales Team in developing and designing new business opportunities by leveraging operational capabilities and client relationships
• Collaborate with sales and account leadership to develop pricing strategies
• Manage customer expectations and communicate Phoenix's capabilities and solutions
• Collaborate and lead regularly scheduled business reviews and contribute to, or lead, customer meetings
• Manage and coordinate new account implementation process
• Develop and maintain in depth knowledge of customer's business and associated supply chain requirements
• Act as an escalation point and proactively work with customer to facilitate corrective action
• Business Intelligence - development, production, and analysis of customer specific reports
• Maintenance of tariffs, in including requesting validation of, and inclusion of, new rate requests
• Other duties as assigned

Required Qualifications:

• Bachelor's degree preferred
• Minimum of 4-5 years freight forwarding experience

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Passion for sales and customer service and a drive to succeed
• Ability to build strong customer relationships
• Strong ability to persuade, motivate, and influence others
• Excellent verbal, written, and presentation skills
• Attention to detail and strong analytical ability
• Enthusiastic, persistent, and confident approach
• CargoWise (CW1) experience preferred

If you're looking for "just another job", Phoenix probably isn't the right place for you. It you're looking for a career where your work matters, your ideas are valued, and you can help shape the future of a growing company, we'd love to meet you!

Seniority Level

• Mid/Associate

Industry

• Logistics & Supply Chain
• Transportation/Trucking/Railroad

Phoenix is an Equal Opportunity Employer m/f/d/v/so