Account Manager

Frankie Jobe-Farmers Insurance Agency; Houston (TX); Hybrid; USD 48.000 - 72.000; Vollzeit

Benefits dieser Stelle

PTO

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Monthly Bonus Opportunities

Positive Environment

Work from Home Opportunities

No Weekends

Base Pay plus Commission

Zusammenfassung

Frankie Jobe-Farmers Insurance Agency in Houston seeks an experienced Account Manager to serve as the friendly, client-focused contact for policy questions and adjustments. You will review and renew policies, handle endorsements and billing inquiries, and identify coverage gaps with the owner to offer solutions.

The role emphasizes building lasting relationships, empathetic communication, and accurate documentation in our systems. Texas license is required; Spanish is a plus.

Qualifikationen

• Active Texas General Lines Property and Casualty Insurance License.
• Spanish speaker preferred, not required.
• Experience in customer service or managing personal lines insurance accounts.
• Solid understanding of insurance policy structures and carrier guidelines.
• Strong command of Microsoft Office Suite and agency management software.
• Clear and empathetic communication skills for client interactions.
• Ability to manage multiple priorities in an office setting.

Aufgaben

• Act as the primary point of contact for our policyholders to answer coverage questions and resolve concerns.
• Review existing client policies to ensure they are adequately protected against modern risks.
• Process policy endorsements, renewals, and billing inquiries with high attention to detail.
• Collaborate with our agency owner to identify gaps in coverage and present helpful solutions to clients.
• Maintain accurate and up-to-date documentation in our management systems to ensure compliance.
• Participate in agency goals by proactively reaching out to clients to perform annual coverage reviews.

Kenntnisse

Customer service

Communication

Multitasking

Problem solving

Tools

Microsoft Office

Agency management software

Jobbeschreibung

Job Description

At Frankie Jobe-Farmers Insurance Agency, we believe that insurance is about more than just numbers on a page; it is about providing peace of mind to the Houston community we call home. We are looking for an experienced Account Manager to join our local office and help us continue our tradition of excellence. In this role, you will be the friendly voice our clients rely on when they have questions about their protection or need to make adjustments to their policies. We are not interested in aggressive sales tactics; instead, we prioritize building genuine, lasting relationships with the families and businesses we serve. You will have the opportunity to make a tangible impact by ensuring our clients feel truly taken care of and understood. If you enjoy solving problems, connecting with people, and working in a supportive environment where your contributions are deeply valued, you will fit right in with our team. We are excited to welcome someone who shares our dedication to service and wants to help us grow while keeping the human element at the center of everything we do.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Life Insurance
• Monthly Bonus Opportunities
• Positive Environment
• Work from Home Opportunities
• No Weekends
• Base Pay plus Commission

Responsibilities

Act as the primary point of contact for our policyholders to answer coverage questions and resolve concerns.

Review existing client policies to ensure they are adequately protected against modern risks.

Process policy endorsements, renewals, and billing inquiries with high attention to detail.

Collaborate with our agency owner to identify gaps in coverage and present helpful solutions to clients.

Maintain accurate and up-to-date documentation in our management systems to ensure compliance.

Participate in agency goals by proactively reaching out to clients to perform annual coverage reviews.

Requirements

Active Texas General Lines Property and Casualty Insurance License.

Spanish speaker preferred, not required.

Experience in customer service or managing personal lines insurance accounts.

Solid understanding of insurance policy structures and carrier guidelines.

Strong command of Microsoft Office Suite and agency management software.

Clear and empathetic communication skills for client interactions.

Ability to manage multiple priorities in an office setting.