Account Manager

Crane Solutions LLC; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly incentive plan

Paid time off - 136 hours

Medical, dental, and vision benefits

Tuition reimbursement

Employee recognition program

Volunteer time off

Job summary

Crane Solutions LLC in Houston, TX seeks an experienced Logistics Account Manager to oversee assigned accounts, manage daily communications, and respond to escalations to ensure customer satisfaction. You will develop capacity solutions and coordinate pricing with the Crane Worldwide network, while collaborating with Operations to provide timely tracking and reporting.

Ideal candidates bring 3–5 years in transportation, strong Excel skills, and excellent communication.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• 3–5 years transportation experience or equivalent.
• Experience using industry capacity/pricing boards (DAT, GetLoaded, Truckstop).

Responsibilities

• Manage assigned accounts including all communication to and from customers daily and respond to and resolve escalations.
• Develop relationships to uncover needs for truckload capacity solutions.
• Communicate needs for solutions with peers and assist in solution development.
• Act as intermediary between customers and peers to meet expectations.
• Collaborate to generate pricing/quoting responses.
• Provide tracking information with Operations, as requested by customers.
• Escalate shipment issues promptly to customers, including nights/weekends.
• Ensure customer needs are met and follow up on requests.
• Assemble and complete origin pre-alerts per SOP; transmit to customers.
• Send required reports to customers daily, monthly, or quarterly as required.
• Manage customer-generated reports for accuracy.

Skills

Customer communication

Negotiation

Truckload knowledge

US geography

Organization

Excel

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

DAT

GetLoaded

Truckstop

Job description

• Manage assigned accounts including all communication to and from customers on a daily basis and be available to the respond and resolve escalations


• Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions


• Communicate needs for solutions with peers and assist in the development of the solution


• Work as intermediary for communication between customers and peers to meet customer expectations


• Collaborate with peers and utilize tools provided to generate pricing / quoting responses


• Work with Operations Associates to provide tracking information as requested by the customer


• Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends)


• Manage all customer requests and follow up to insure that the customer needs are met


• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements


• Transmit all pre-alerts to the customer for all shipments


• Send all required reports to customer on a daily, monthly or quarterly basis as required


• Responsible for managing customer generated reports and assuring accuracy

Other Skills & Abilities

• Excellent written and verbal communication skills


• Demonstrates effective negotiation and closing techniques


• General understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulations


• Strong understanding of US Geography


• Excellent organizational and problem solving skills


• Proficient in Microsoft Excel


• Works well in a team environment

Physical Requirements

• Talking, hearing and using hands to operate computer equipment


• Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

• High school diploma or GED/Bachelor's degree preferred


• Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred)


• Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.)


• Experience operating a Transportation Management System

Certifications

• Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan


• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use


• Excellent Medical, Dental and Vision benefits


• Tuition Reimbursement for education related to your job


• Employee Recognition and Rewards Program


• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities


• Employee Discounts


• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.