Account Manager

Conklin Office Furniture; Holyoke (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Paid time off

Retirement plan

Job summary

Conklin Office Furniture in Holyoke, MA is seeking an Account Manager to support the Furniture Sales Team by managing customer accounts, coordinating project and order details, and serving as a key contact through fulfillment. You will maintain strong client relationships, coordinate with internal departments, and help ensure projects move smoothly from initial requests through delivery and installation.

This role focuses on account support, customer service, project coordination, and client

Qualifications

• 4+ years of experience in account management, customer service, or project coordination.
• Strong customer service and relationship management skills.
• Proficiency in Microsoft Office and the ability to learn CRM and order management systems.
• Knowledge of furniture products, finishes, order processes, and installation coordination is a plus.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts and respond to inquiries, requests, and project needs in a timely and professional manner.
• Support the Furniture Sales Team by managing customer communications, account activity, and project-related follow-up.
• Review customer requests, specifications, product selections, and order details for completeness and accuracy.
• Coordinate order entry, acknowledgements, lead times, delivery schedules, and installation details with internal departments and vendor partners.
• Work closely with sales, project management, operations, design, customer service, and installation teams to support successful project execution.

Skills

Account management

Customer service

Project coordination

Organization

Communication

Tools

Microsoft Office

CRM systems

Syteline

CAP Studio

Job description

The Account Manager will support the Furniture Sales Team in our Holyoke, Massachusetts office by managing customer accounts, coordinating project and order details, and serving as a key point of contact for clients throughout the fulfillment process. This role is responsible for maintaining strong customer relationships, coordinating with internal departments, and helping ensure projects move smoothly from initial request through delivery and installation. This position focuses on account support, customer service, project coordination, and overall client satisfaction.

Essential Duties And Responsibilities

• Serve as a primary point of contact for assigned customer accounts and respond to inquiries, requests, and project needs in a timely and professional manner.
• Support the Furniture Sales Team by managing customer communications, account activity, and project-related follow-up.
• Review customer requests, specifications, product selections, and order details for completeness and accuracy.
• Coordinate order entry, acknowledgements, lead times, delivery schedules, and installation details with internal departments and vendor partners.
• Work closely with sales, project management, operations, design, customer service, and installation teams to support successful project execution.
• Maintain communication with customers regarding order status, project schedules, product availability, and service needs.
• Assist in resolving customer concerns, service issues, and order discrepancies in a professional and timely manner.
• Track project details and account activity to ensure accurate follow-up and completion of assigned tasks.
• Help manage furniture projects through the order fulfillment process, including quote revisions, product changes, scheduling coordination, and closeout items.
• Maintain organized account records, correspondence, quotes, and project documentation.

Qualifications

• 4+ years of experience in account management, customer service, order management, or project coordination preferred.
• Strong customer service and relationship management skills.
• Excellent written, verbal, and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong attention to detail and follow-through.
• Proficiency in Microsoft Office and the ability to learn CRM and order management systems. Syteline experience and CAP Studio are a plus.
• Ability to review quotes, product information, and order details accurately.
• Ability to work collaboratively across departments to support project success and customer satisfaction.
• Knowledge of furniture products, finishes, order processes, and installation coordination is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Annual Salary: $65,000 to $95,000, based on experience and qualifications.