Account Manager

Brown & Brown; Greenville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Brown & Brown is seeking an Account Manager for its Greenville, SC office. The role focuses on managing a portfolio of client accounts, coordinating policy renewals, and serving as the primary contact for day-to-day insurance needs.

You will work with internal teams and carriers to resolve inquiries, support claims, and identify opportunities to improve coverage and service, while maintaining compliance and a customer-focused team environment.

Qualifications

• Demonstrated customer service and relationship management skills.
• Strong organizational and time management abilities for multiple accounts.
• Proficiency with office productivity software and CRM systems.
• Analytical and problem-solving skills to interpret policy information.
• Able to work in a team-oriented environment with carrier partners.
• Professionalism, integrity, and discretion with sensitive client information.
• Prior experience in insurance or account management is preferred.
• Licensing in Property & Casualty or willingness to obtain licenses.

Responsibilities

• Manage a portfolio of client accounts and serve as primary contact for day-to-day insurance needs.
• Coordinate policy renewals, prepare proposals, and process changes.
• Ensure accurate documentation in agency systems.
• Collaborate with internal teams and carriers to resolve inquiries and support claims.
• Assist with account reviews and ensure regulatory compliance.

Skills

Customer service

Relationship management

Organizational skills

Time management

CRM systems

Insurance knowledge

Team collaboration

Professionalism

Education

Bachelor's degree (beneficial)

Associate degree (beneficial)

Licensing in property & casualty (preferred)

Tools

Office software

CRM software

Job description

Company Description

Brown & Brown is a leading, publicly traded insurance brokerage (NYSE: BRO) that delivers risk management solutions to help businesses and individuals protect what they value most. Through its Retail and Specialty Distribution segments, the company offers a broad range of insurance products and services tailored to diverse customer needs. Brown & Brown’s culture is grounded in integrity, innovation, strong capabilities, and disciplined execution, united by “The Power of WE” and a commitment to doing what is best for customers and local communities. The company is certified as a Great Place to Work® and actively seeks talented teammates who embrace its core values and collaborative environment. Candidates can learn more about Brown & Brown’s legal entities and offerings through its online resources.

Role Description

The Account Manager is a full-time, on‑site role based in Greenville, SC. This position is responsible for managing a portfolio of client accounts, serving as the primary contact for day‑to‑day insurance and service needs. The Account Manager will coordinate policy renewals, prepare proposals, process changes, and ensure accurate documentation in agency systems. The role involves collaborating with internal teams and carriers to resolve client inquiries, support claims handling, and identify opportunities to improve coverage or service. The Account Manager will also assist with account reviews, maintain compliance with company and regulatory standards, and contribute to a positive, customer‑focused team environment.

Qualifications

• Demonstrated customer service and relationship management skills, including the ability to communicate clearly, build trust, and respond promptly to client needs.
• Strong organizational and time‑management skills to handle multiple accounts, prioritize tasks, and meet deadlines with attention to detail and accuracy.
• Proficiency with office productivity software ("e.g., email, spreadsheets, presentation tools") and comfort learning insurance or CRM systems.
• Analytical and problem‑solving abilities to interpret policy information, address issues, and recommend appropriate solutions.
• Ability to work effectively in a team‑oriented environment, collaborating with colleagues and carrier partners to support shared goals.
• High level of professionalism, integrity, and discretion when handling sensitive client information and complying with regulatory requirements.
• Prior experience in insurance, account management, or a related business or customer‑facing role is preferred.
• Relevant professional licensing (such as Property & Casualty insurance license) or willingness and ability to obtain required licenses within a designated timeframe.
• Associate or bachelor’s degree in business, finance, communications, or a related field is beneficial but not required, depending on experience.