Account Manager

Clarion Security LLC; Glendale (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

Clarion Security LLC is seeking an experienced Account Manager to oversee security operations at a manufacturing facility in Glendale, KY. You will serve as the primary on-site representative, staffing posts, supervising personnel, ensuring training and compliance, and maintaining client communications.

In this role, you will monitor performance, analyze KPIs, prepare reports for client reviews, and drive continuous improvement.

Qualifications

• Minimum 5 years of security experience, including at least 2 years in a supervisory or management role.
• Bachelor’s degree preferred in Criminal Justice, Business Management, or related field.
• Experience managing a large security workforce or complex industrial/manufacturing account preferred.
• Strong scheduling, administrative, leadership, and client-service skills.
• Strong computer skills, including Excel and workforce-management/reporting systems.
• Familiarity with KPI-driven account management, including monitoring performance, reporting results, presenting metrics to client and company leadership, identifying deficiencies, and implementing corrective actions and continuous-improvement initiatives.

Responsibilities

• Maintain appropriate staffing and ensure required security posts are covered.
• Manage supervisors and security personnel assigned to the account.
• Ensure employees are properly trained, licensed, certified, equipped, and professionally presented.
• Maintain schedules, timekeeping records, staffing reports, training documentation, and required audit packages.
• Monitor account performance and service-level compliance.
• Prepare and present operational and KPI results during client business reviews.
• Identify performance trends, develop corrective actions, and drive continuous improvement.
• Respond to client communications and operational concerns.
• Coordinate with Clarion recruiting, HR, payroll, training, and operations support.

Skills

Staffing management

Employee performance

Training compliance

Client communication

Reporting

Contract performance

Scheduling

Administrative skills

Leadership

Client service

Excel

Workforce management

KPI driven management

Performance monitoring

Data presentation

Continuous improvement

Education

Bachelor’s degree in Criminal Justice/Business Management or related field

Tools

Workforce management software

Reporting systems

Job description

Position Summary:Clarion Security is seeking an experienced Account Manager to oversee security operations at a manufacturing facility in Glendale, KY. The Account Manager will serve as Clarion’s primary on-site representative and will be responsible for staffing, employee performance, training compliance, client communication, reporting, and overall contract performance.Primary Responsibilities:Maintain appropriate staffing and ensure required security posts are coveredManage supervisors and security personnel assigned to the accountEnsure employees are properly trained, licensed, certified, equipped, and professionally presentedMaintain schedules, timekeeping records, staffing reports, training documentation, and required audit packagesMonitor account performance and service-level compliancePrepare and present operational and KPI results during client business reviewsIdentify performance trends, develop corrective actions, and drive continuous improvementRespond to client communications and operational concernsCoordinate with Clarion recruiting, HR, payroll, training, and operations supportMinimum Qualifications:Minimum 5 years of security experience, including at least 2 years in a supervisory or management roleBachelor’s degree in Criminal Justice, Business Management, or related field preferredExperience managing a large security workforce or complex industrial/manufacturing account preferredStrong scheduling, administrative, leadership, and client-service skillsStrong computer skills, including Excel and workforce-management/reporting systemsFamiliarity with KPI-driven account management, including monitoring performance, reporting results, presenting metrics to client and company leadership, identifying deficiencies, and implementing corrective actions and continuous-improvement initiativesPhysical Requirements:Ability to sit, stand, and walk for extended periods throughout the workday.Ability to regularly walk security posts and inspect assigned areas within a manufacturing facility.Ability to navigate stairs, uneven surfaces, and various indoor and outdoor work environments as required by the client site.Ability to use a computer, keyboard, telephone, and other standard office equipment for extended periods.Ability to communicate effectively in person, by telephone, and through electronic communication.Ability to occasionally lift, carry, or move items weighing up to 25 pounds as needed for routine operational duties.Ability to respond to operational issues throughout the facility and remain mobile as required.Must be able to perform the essential functions of the position with or without reasonable accommodation.Why Join Clarion Security?At Clarion Security, we believe strong security operations start with strong leadership. Our Account Managers play a critical role in developing our teams, supporting our clients, and maintaining the high standards our company is known for.If you are an experienced security leader who is ready to take ownership of a major account and make a measurable impact, we encourage you to apply.We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status under applicable law.