Security Account Manager

Securitas, Inc.; Aurora (CO); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401K Options

Life, AD&D, & Disability Insurance

Telemedicine

Paid Time Off

Paid Training

Paid Weekly

Employee Assistance Program

DailyPay Access Program

Discounts on childcare, pet care, etc.

Job summary

Securitas, Inc. in Aurora, CO is seeking a Security Account Manager to lead security services for a group of smaller accounts. You will oversee client service, post orders, staffing, scheduling, and training while ensuring safe and compliant operations.

In this role you will coordinate with site leadership, manage budgets and staffing, and mentor Security Supervisors. A background in operations or account management and strong customer service are essential.

Qualifications

• High School Diploma or GED required; associate degree plus 3 years of security experience, or equivalent.
• Excellent customer service and team leadership skills; ability to work independently.
• Must have English proficiency and valid right to work in the United States; reliable transportation.

Responsibilities

• Serve as key client contact to ensure high-quality service and resolve issues promptly.
• Meet with client representatives for status updates and assist in contract negotiations.
• Oversee recruitment, selection, orientation, training, development and retention of staff; coach and discipline as needed.
• Assist in development and administration of budget for assigned account.
• Ensure compliance with laws, regulations, and company policies; maintain professional environment.
• Authorize expenditures within contract scope; manage equipment, supplies, and payroll records.
• Prepare staffing schedules and stand post if needed; inspect posts as part of performance review.

Skills

Client management

Staff leadership

Scheduling

Budgeting

Payroll

Education

High school diploma or GED

Associate degree plus 3 years experience

Tools

Microsoft Office

Job description

Security Account Manager - Full Time

Primary Location: Aurora, CO

Salary Range: $55,000-$58,000/YR

Securitas plays an essential role for our clients and in society. The Security Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

As the Security Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor, or Account Manager this role is a great fit for you.

Perks & Benefits:

• Medical, Dental, Vision & 401K Options.
• Life, AD&D, &Disability Insurance.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Paid Training. & Paid Weekly.
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts on Childcare, Pet care, vehicles, cell phones, travel & So Much More!

Essential Functions:

• The functions listed describe the business purpose of this job.Specific duties or tasks may vary and be documentedseparately.The employee might not be required to perform all functions listed. Additional duties may be assigned, andfunctionsmaybe modified, according tobusinessnecessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated tothefunctionslisted, inwhichcasetheyaredeemed tobeother (non-essential)functions.
• Employees are held accountable for successful job performance.Job performance standards may be documentedseparately,andmayincludefunctions,objectives,dutiesortasksnotspecificallylistedherein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to beaware of company policies and procedures related to job safety, including safety rules and regulations.Employees arerequired tonotifysuperiorsuponbecoming awareofunsafe workingconditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed inconformance with applicable company policies and procedures.In the event of uncertainty or lack of knowledge ofcompany policies and procedures, employees are required to request clarification or explanations from superiors orauthorized companyrepresentatives.

1. Serves as a key point of client contact to ensure the delivery of high-quality customer service forassigned account; evaluates service quality and initiates any necessary corrective action in a timelymanner.
2. Meets regularly with client representatives for status updates; addresses any actual or potentialproblems; assists line management in negotiation of client contract; provides support during clientstart-up;supports security planning,assessmentsandsurveys;reviewsandupdatespostorders.
3. Oversees,coordinateswithlinemanagement,andparticipatesintherecruitment,selection,orientation, training, development and retention of high caliber staff; acts to ensure that each staffmemberistreatedwithdignityandrespect;plans,assigns,anddirectswork;coachesemployees and carries out disciplinary actions, as necessary.
4. Assistsindevelopmentandadministrationofbudgetinrelationtoassignedaccount.
5. Maintainsapositive,professionalenvironmentinfullcompliancewithapplicablelaws,regulations, policies and procedures; acts to ensure that staff members understand and comply withapplicablelaws,regulations, policies and procedures.
6. Within scope of client contract and assigned duties, authorizes appropriate expenditures includingequipment,supplies,andvehicles;actstoensurethatvehiclesareproperlymaintainedandadministers driver training; acts to ensure that there is an adequate inventory of uniforms, radios,and other supplies and equipment; maintains and submits payroll records and other associate andbusinessinformation.
7. Prepares and coordinates staffing schedules for account, in collaboration with line management asnecessary; acts to ensure that scheduling is handled effectively to meet client requirements whilecontrollinglaborcosts; will be required to stand post in the event we are unable to find coverage,reviewsSecurityOfficersitereportstoverifypostordersandclientdirectives have been satisfactorily followed; personally, inspects all posts as part the evaluation ofsecurity staff.
8. Provides input to company initiatives; promptly assists in the resolution of legal, financial, humanresources,andadministrativeissues.
9. Performstasksand dutiesofa similarnature andscopeas requiredfor assignedaccount.

Basic Requirements:

• High School Diploma or GED required.
• Associate degree and 3 years of responsible experience in the securityindustry and/or business management, or an equivalent combination of education and experiencesufficient to perform the essential functions of the job, as determined by the company.
• Additionalrelevant experience can be substituted for the required education on the basis of one calendar year ofexperiencefor one academic year of education.
• Above average computer / technology skills needed.
• Excellent customer service and team leadership skills needed.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail.
• Must have a professional demeanor.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Must have prior security and management experience to be considered.
• Musthave a reliable means of communication.
• Musthave a reliable means oftransportation.
• Musthavethe legalright toworkinthe UnitedStates.
• Musthavetheabilitytospeak,read,andwriteEnglish.

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